Epic Provider Principal Trainer

United Health Services•Binghamton, NY

22h•$34 - $50

About The Position

The Epic Provider Principal Trainer leads the development, delivery, and evaluation of Epic training programs for physicians, advanced practice providers, clinicians, and other end users. As a subject matter expert for assigned Epic applications, the trainer ensures that curricula, training materials, tools, and environments align with application workflows, organizational goals, and Epic standards. The role partners with application analysts, operational leaders, department managers, project teams, credentialed trainers, and super users to create workflow-based education and support adoption of new functionality, upgrades, and system enhancements. The trainer maintains training environments and learning content, develops instructor-led, virtual, and e-learning solutions, monitors training effectiveness, and provides ongoing guidance and troubleshooting support to users and trainers.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Education, or a related healthcare field; alternatively, three to five years in a training role, preferably in healthcare.
Ability to write and edit curricula for roles requiring training and create job aids and other training materials.
Strong organizational skills and ability to meet deadlines and attend numerous meetings.
Ability to lead classroom training and present material clearly and confidently.
Self-motivated, quick to learn new concepts and job requirements, and able to handle frequent change.
Achieve Epic certification within 90 days of completing assigned Epic training.

Nice To Haves

Current Epic certification(s).
Two to four years of Epic experience.
Experience in adult education or training in healthcare or a related field.

Responsibilities

Analyze clinical and operational workflows, processes, and terminology to develop effective training materials.
Design, develop, and maintain instructor-led, virtual, and e-learning content for Epic applications.
Review application enhancements, upgrades, and releases, and create educational materials and training plans to support adoption.
Support and maintain Epic training environments, curricula, learning management content, and training documentation.
Build, test, troubleshoot, and maintain Epic training environments for accuracy and functionality.
Ensure training materials and classroom instruction comply with organizational policies, procedures, and Epic standards.
Deliver training for new hires, providers, clinicians, and end users across multiple care settings.
Educate and mentor credentialed trainers and analysts supporting workflow-specific training initiatives.
Monitor trainer performance, curriculum adherence, workflow knowledge, and Epic proficiency.
Lead training efforts for software upgrades, optimization projects, and new Epic functionality implementations.
Collaborate with Epic analysts and operational stakeholders to develop role-based training plans and communication strategies.
Participate in application testing, workflow validation, and readiness activities before production deployments.
Provide hands-on end-user support, guidance, and troubleshooting, documenting issues and opportunities for improvement.
Evaluate training effectiveness using feedback, assessments, and performance metrics, and implement improvements.
Maintain a strong customer-service focus and respond promptly to training and support needs.
Foster collaboration across teams and departments in support of organizational goals.
Partner with department managers, credentialed trainers, and super users to transition new hires and transfers to appropriate second-level workflow training and support.
Lead the credentialing process for identified staff.