Principal Technical Account Manager
About The Position
The Principal Technical Account Manager is an architectural visionary and strategic director for Ping Identity’s most complex, high-risk global accounts. The role engages directly with C-suite and VP-level stakeholders to align long-term business vision with technical governance and scale. Beyond managing individual accounts, this position owns the evolution of global TAM delivery, defines strategic organizational KPIs, shapes company-wide product strategy using enterprise insights, and drives integration of predictive AI analytics into global service delivery frameworks. The role directs technical strategy and governance for complex global accounts, influences executive stakeholders, leads internal initiatives and recovery strategies for at-risk accounts, and defines requirements for internal AI productivity tools. It also represents Ping Identity at industry events and executive briefings as a global thought leader.
Requirements
- 10+ years of senior-level technical account management, enterprise architecture, or consulting experience.
- Expert-level mastery of cybersecurity architectures and risk management frameworks, including the ability to design comprehensive, secure enterprise ecosystems aligned with modern security standards.
- Proven track record of operationalizing AI tools, LLMs, and predictive analytics across technical teams to scale global service delivery and insight generation.
- Exceptional executive presence and ability to build trust and demonstrate ethical clarity with C-suite stakeholders in high-pressure environments.
- Proven ability to design and implement organizational service frameworks, KPIs, and delivery methodologies on a global scale.
- Deep architectural mastery of enterprise IAM, security governance, and multi-cloud infrastructure.
- Demonstrated history of driving technical enablement and talent strategy across large technical organizations.
Nice To Haves
- Recognized thought leadership through publications, blogs, or speaking engagements at industry events.
- Experience conceptualizing and deploying custom AI-driven operational tools in a technical service environment.
Responsibilities
- Direct technical strategy and governance standards for the most complex global accounts, translating long-term enterprise goals into a cohesive product journey.
- Influence C-suite stakeholders and align their long-term business vision with Ping Identity’s capabilities and roadmap.
- Own the evolution of global TAM delivery by defining strategic KPIs, creating service frameworks, and driving global knowledge-sharing strategy.
- Lead critical internal initiatives and high-level Get to Green strategies for at-risk global accounts.
- Define requirements and functional scope for internal AI productivity tools, integrating advanced analytics and AI into TAM workflows to provide predictive insights.
- Shape company-wide policy and product strategy based on aggregate insights from the world’s largest enterprises.
- Represent Ping Identity as a global thought leader at major industry summits and executive briefings.
- Drive technical enablement and talent strategy across large technical organizations.
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Opportunity for education reimbursement
- Commuter offset at specific locations
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
