Principal SAP SuccessFactors EC Consultant, Woodside

Infosys

13d•$106,000 - $167,000

About The Position

The Infosys SURE (Services, Utilities, Resources, Energy) unit supports digital transformation for organizations in the services, utilities, energy, and resources sectors. It uses AI and digital technologies to help clients address disruption, unlock value, and pursue sustainable growth. In the assigned Job Role of Package Consultant 3, the consultant supports Employee Central (EC) operations and configuration. The role handles incident, service request, and problem tickets; serves as the primary onshore contact for HR business users and stakeholders; maintains EC configuration; troubleshoots connections between EC and other SuccessFactors modules; supports data imports and exports; and maintains support documentation, standard operating procedures, and knowledge articles. The broader role description also covers analyzing business processes and requirements, defining solution architecture, guiding customization and integration work, supporting data migration, optimizing performance, addressing compliance and security, documenting customizations, and leading training workshops. The position may require relocation and/or travel to the work or project location. Infosys does not provide immigration sponsorship for this role.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
Experience handling Employee Central incidents, service requests, and problem tickets.
Knowledge of Employee Central configuration, including foundation objects, business rules, workflows, event reason derivations, and data models.
Ability to troubleshoot Employee Central integrations with other SuccessFactors modules.
Experience supporting data imports and exports using templates and business rules.
Ability to maintain support documentation, standard operating procedures, and knowledge articles.
Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship now or in the future.

Nice To Haves

Strong client-facing experience.
Strong communication and presentation skills.

Responsibilities

Handle day-to-day incident, service request, and problem tickets related to Employee Central.
Act as the primary onshore contact for HR business users and stakeholders.
Manage Employee Central configuration, including foundation objects, business rules, workflows, event reason derivations, and data models.
Diagnose and troubleshoot issues between Employee Central and other SuccessFactors modules, including Recruiting, Onboarding, Compensation, Time Off, and PMGM.
Support data imports and exports using templates and business rules.
Maintain support documentation, standard operating procedures, and knowledge articles.
Analyze complex business processes, identify optimization opportunities, and draft requirement specifications aligned with enterprise architecture standards.
Define solution architecture and guide customization and integration efforts based on business analysis.
Design and implement ERP customizations and collaborate with development teams on software applications.
Develop integration workflows connecting ERP systems with external applications and lead data migration strategies to support data integrity.
Apply performance optimization strategies for scalability, reliability, and user experience, and lead compliance initiatives and audits related to security protocols and industry standards.
Document complex ERP customizations and lead training workshops for different user groups.