Principal, Readiness & Productivity

Blitzy•Cambridge, MA

About The Position

Blitzy is hiring a senior individual contributor to build, run, and improve ramp experiences across presales and post-sales within its GTM and Customer Engineering organizations. The role owns readiness from new-hire onboarding through ongoing enablement as products, responsibilities, ways of working, and performance expectations evolve. Its goal is to help people become effective quickly and demonstrate that they can perform the work. The position builds on existing onboarding and uses AI to create practical, adaptive experiences that support learning, realistic practice, feedback, and application in the flow of work. It partners with commercial and technical leaders to turn performance standards and expert knowledge into clear learning pathways, assessments, and certifications. The role also works with Productivity engineering and operations to connect experiences, platforms, and data so programs can scale, using evidence from real work to identify gaps and measure readiness, execution, and time-to-productivity improvements.

Requirements

Experience building and running onboarding, readiness, or ongoing enablement programs in enterprise software, with evidence of improved ramp and performance.
Experience supporting commercial and technical customer-facing teams, with the technical fluency to work credibly with engineering experts.
Demonstrated ability to engineer experiences natively using AI, including adaptive practice, feedback, or workflow automation, and evaluate their effectiveness.
Familiarity with conversation intelligence tools such as Gong and AI-native enablement platforms such as Tangelo; experience with comparable platforms is equally relevant.
A systems approach to performance: ability to work backwards from the outcome, build what is needed, and improve it using evidence.
Strong ownership, clear communication, and the ability to turn complex expertise into practical experiences while running programs in a fast-moving environment.

Responsibilities

Own onboarding and ongoing ramp across presales and post-sales, helping new and existing team members become effective as products, responsibilities, and ways of working evolve.
Design and deploy AI-native experiences that combine learning, realistic practice, feedback, and application in the flow of work.
Partner with commercial and technical leaders to translate performance standards and expert knowledge into clear pathways, assessments, and certification.
Build shared foundations and tailored experiences that respond to what people can already do and what they need to master next.
Run programs day to day, keeping participants, managers, and experts aligned and removing barriers to progress.
Use evidence from real work to identify gaps, target support, and measure improvements in readiness, execution, and time to productivity.
Partner with Productivity engineering and operations to connect the experience, platforms, and data so the program scales with the business.