Principal Program Manager, OCI Event Content & Customer Engagement

Oracle•Nashville, TN

About The Position

Manage the content and customer-engagement programs that make OCI Summits and flagship events technically valuable and differentiated, connecting customers directly with OCI engineers, executives, partners, and product experts. The role oversees event session development and delivery, coordinates speakers and technical stakeholders, and ensures programming reflects OCI priorities and customer interests. It also supports customer engagement at events and develops ways to continue those relationships beyond the event. The role requires at least 8 years of relevant experience. It also involves project management, data analysis, and business experience within a specialized function. The preferred background includes a bachelor's degree in Business Administration, Management, or a related field, and PMP or Scrum Master certification. The candidate should be able to build and manage reporting tools such as scorecards and KPI metrics, interpret quantitative and qualitative measures, and use Excel and data visualization to inform program strategy. The position requires cross-functional collaboration, independence, comfort with ambiguity, and strong interpersonal skills. Domestic and international travel is required.

Requirements

At least 8 years of experience in event content, content marketing, customer marketing, developer marketing, program management, or a related field.
Experience managing event content programs, including speakers, sessions, panels, workshops, or hands-on experiences.
Strong project management skills and ability to manage multiple speakers, deadlines, and content workstreams simultaneously.
Excellent written, editorial, and verbal communication skills.
Experience working cross-functionally with product, engineering, marketing, or subject matter experts.
Ability to translate complex technical topics into compelling customer programming.
Strong stakeholder management and relationship-building skills.
Exceptional attention to detail and ability to operate effectively under tight deadlines.
Ability to travel domestically and internationally.
A minimum of 8 years combined experience with project management, data analysis, and direct business experience within a specialized function.
Proven ability to work cross-functionally with functional and technical teams.
Expert-level experience with Excel, including creating dynamic pivot reports and data visualizations.
Ability to influence through data visualization and interpretation.
Ability to work independently and as part of a team, and comfort working in ambiguous situations.
Excellent interpersonal skills.

Nice To Haves

Experience developing content for technical, engineering, cloud, AI, or developer audiences.
Experience managing executive speakers and senior technical leaders.
Experience with hands-on labs, workshops, technical demonstrations, or developer programs.
Familiarity with cloud infrastructure and AI technologies.
Experience developing session taxonomies, content tracks, or technical difficulty levels.
Experience with post-event video, content capture, and digital content distribution.
Experience using attendee feedback and analytics to shape future programming.
Bachelor's degree in Business Administration, Management, or a related field.
PMP or Scrum Master certification.
Experience building and managing program reporting tools such as scorecards and KPI metrics.

Responsibilities

Manage Summit session development from call for content through final delivery.
Coordinate speakers, engineering leaders, customers, and strategic partners.
Manage speaker communications, deadlines, presentation reviews, rehearsals, and readiness.
Develop session taxonomy and technical-level guidance to help attendees identify appropriate content.
Coordinate hands-on labs, workshops, engineering deep dives, panels, and fireside chats.
Partner with Engineering and Product teams to ensure programming reflects OCI priorities and customer interests.
Support executive dinners, roundtables, customer meetings, and peer networking programs.
Coordinate capture and post-production of high-value event content for continued customer engagement.
Manage attendee feedback and session analytics to identify programming opportunities.
Help develop year-round engagement opportunities that extend relationships beyond the physical event.
Build and manage program reporting tools, such as scorecards and KPI metrics, to support insights into program strategy.
Balance quantitative and qualitative metrics to provide a holistic view of program performance.