Principal Product Manager, Patient Growth
About The Position
Pomelo Care is hiring a Principal Product Manager to lead its Patient Growth team and expand access to its virtual care model for women and children. The role focuses on reaching and enrolling more patients, keeping them connected to care, and recovering patients who have churned. The Product Manager will work across engineering, marketing, clinical operations, and data science to improve maternal health outcomes by scaling the practice nationwide. The position owns product strategy across patient acquisition, activation, conversion, retention, and re-engagement. It involves creating new growth funnels and channels, improving patient-facing messaging in partnership with Marketing, and using rapid MVP iterations to test and scale solutions. The role also explores applied AI and operational approaches to improve outreach and enrollment, analyzes enrollment and engagement data, establishes core metrics, and advises the C-suite on top-of-funnel growth. This role reports to the VP, Product & Data and is open to candidates located in the continental United States. It is fully remote within the US, with offices in New York City and San Francisco for employees who prefer in-person work.
Requirements
- At least 6 years of experience in consumer products, with a proven track record owning end-to-end growth funnels for digital products.
- Strong full-funnel growth capabilities across acquisition, activation, conversion, and retention.
- Ability to perform independent data analysis, interpret metrics, and distinguish meaningful outcomes from metric movement.
- Ability to thrive in ambiguity, create structure in new problem spaces, and make decisions with incomplete information.
- Scrappy execution skills, including launching MVPs quickly and iterating toward a larger vision.
- Strong product and design sense and a commitment to building high-quality consumer experiences.
- Exceptional communication and collaboration skills, including the ability to rally cross-functional teams and manage stakeholders from the C-suite to care delivery teams.
- Strong SQL skills.
- Energized by complex healthcare problems and building for underserved patient populations.
Nice To Haves
- Experience with products that combine digital experiences and human-delivered services, and/or products that are free to end consumers.
- Experience building products powered by LLMs or voice agents.
- Experience being held to revenue goals.
- Experience in healthcare technology, particularly in outreach and acquisition.
Responsibilities
- Own and execute full-funnel product strategy for patient acquisition, activation, conversion, retention, and re-engagement.
- Create a predictable growth engine and sustainable month-over-month patient win-back motions.
- Invent and scale new funnels to reach prospective patients and help them understand Pomelo's value and care model before enrollment.
- Lead cross-functional delivery with engineers, marketers, clinical operations staff, and data scientists through MVP iterations and product reimaginings.
- Partner with Marketing to refine patient-facing messaging.
- Test applied AI and human operational processes to improve patient outreach, enrollment, and continued connection to care.
- Analyze enrollment and engagement data, identify signals, establish core metrics, and serve as the C-suite's expert on top-of-funnel growth mechanics.
Benefits
- Comprehensive health, dental, and vision coverage for employees and their families.
- High-deductible health plans with Health Savings Account (HSA) options.
- Flexible Spending Account (FSA).
- Equity grant participation.
- 401(k) program.
- Competitive vacation policy.
- 16 weeks of paid parental leave.
- Fully remote work flexibility within the US, with offices in NYC and SF for those who prefer in-person work.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
