Principal, NetSuite Consultant (Remote)
About The Position
Bryant Park Consulting is an Oracle | NetSuite consulting firm that helps finance and operations leaders modernize ERP, data, integrations, and AI-ready business processes. The Principal Consultant supports continuous improvement of the company’s client products and services, with a focus on managed services delivery, client satisfaction, account health, and team development. This is a fully remote role, with travel of up to 20% to visit clients as needed. The Principal Consultant serves as a subject matter expert and primary lead for assigned client accounts, typically supporting 3–6 projects or as needed. The role includes managing service delivery and client relationships, reviewing account performance and contracts, monitoring time, billing, renewals, and profitability, and identifying opportunities to improve service quality and delivery maturity. The consultant also mentors team members, advises clients on NetSuite functionality and industry practices, supports key accounts as Technical Account Manager, coordinates teams across geographic regions, and develops dashboards to track key performance indicators. The position requires at least four years of hands-on NetSuite experience across configuration, implementation, consulting or administration, support, and escalations. A bachelor’s or advanced degree in a related field, an MBA, or equivalent work experience is required. NetSuite ERP Consultant or Administrator certifications are strongly preferred.
Requirements
- Bachelor’s or advanced degree in Business, Accounting, Computer Science, or Information Systems; an MBA or equivalent work experience is also accepted.
- At least 4 years of hands-on NetSuite experience, including configuration, implementation, consulting or administration, support, and escalations.
- Experience and knowledge of ERP best practices.
- Ability to manage client and team interactions successfully and communicate with technical and non-technical audiences.
- Willingness to travel up to 20% to be on-site with clients as needed.
Nice To Haves
- NetSuite certifications are heavily preferred, particularly ERP Consultant and Administrator certifications.
- Familiarity with application integrations using Celigo, Boomi, and FarApp (NetSuite Connector), including integrations for Shopify, Amazon, 3PL, Salesforce, and payroll systems.
Responsibilities
- Act as a subject matter expert and key contributor to service transition and service delivery for assigned accounts.
- Ensure client satisfaction by addressing requests within defined SLAs, typically across 3–6 projects or as needed.
- Review workload proactively and redistribute work as necessary.
- Conduct regular account reviews covering client satisfaction, process adherence, backlogs, service quality, and improvement opportunities.
- Serve as the primary lead and contact for assigned clients.
- Review contracts for special terms and monitor time expended, billings, renewals, and profitability.
- Lead and participate in initiatives to improve the maturity and growth of Managed Services delivery.
- Train and mentor team members and serve as a subject matter expert in technical and functional skill sets.
- Advise clients on standard functionality and software and industry leading practices.
- Act as the primary Technical Account Manager for key accounts.
- Help manage teams across multiple geographic regions.
- Design dashboards to track key performance indicators and identify proactive changes to customer environments.
Benefits
- 401(k) with company match up to 6%.
- United Health Plan.
- Dental, vision, life insurance, and Accidental Death and Dismemberment coverage.
- Approved training, continuing education, skills development, and professional certification programs and exams are encouraged and reimbursed.
- Flexible learning options, including topics such as project management and web development.
- Company resources and benefits supporting emotional, mental, financial, physical, and social well-being.
- Opportunities to participate in team activities, book clubs, speaking events, and annual retreats.
- Career development options as an individual contributor or team manager, without an up-or-out requirement.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
