Principal Associate, Learning Experience Designer

Capital One•McLean, VA

69d•$98,900 - $124,300

About The Position

Capital One’s Enterprise Learning & Development team is seeking an instructional designer to serve as a visionary architect for our most complex enterprise solutions. You don't just execute on intent—you influence it. This is an interdisciplinary role that treats learning as a product. By merging the rigor of instructional design with learning experience design principles and powerful storytelling, you will craft holistic experiences that drive measurable behavioral change. You’ll act as a bridge between business intent and associate excellence, using a data-driven, iterative approach to solve complex challenges in a fast-paced environment. You are trusted by the business to make strategic design recommendations that elevate learning for audiences of all levels. Beyond individual products, you drive impact for the broader L&D team by intentionally innovating our processes and setting the standard for what learning design excellence looks like at scale.

Requirements

Expert-level knowledge of adult learning theory and other learning sciences fused with skills to design accessible self-paced and virtual learning.
Ability to apply style and branding guidelines to learning products.
Bachelor’s degree or military experience
At least 3 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
At least 2 years of experience with multimedia authoring tools like Articulate 360 or other online interactive e-Learning courseware

Nice To Haves

5+ years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models
1+ year of experience with mobile content creation/curation and delivery
1+ year of experience using multimedia tools (Adobe Premiere, Camtasia or similar)
1+ year of experience working with graphics tools (Adobe Photoshop, Adobe Adobe Illustrator or similar)
1+ year of experience in project management

Responsibilities

Make data-driven design recommendations for business leaders, translating high-level problem statements and measurement strategy into transformational learning solutions that solve systemic business challenges for leadership development and enterprise needs.
Manage high-complexity portfolios containing multiple learning solutions and provide expert guidance on the best modality for the job—be it immersive e-Learning, executive-level workshops, or streamlined digital job aids.
Leverage UX/UI principles and storytelling to design for the learner’s journey, ensuring engagement as you develop for the right learning solution modality (self-paced, instructor-led, virtual, and job aids).
Craft learning objectives and design experiences that help associates create positive business impact.
Identify efficiencies and introduce emerging technologies to elevate the entire team’s output.
Design sophisticated, high-stakes experiences tailored for associates, leadership and executive audiences.
Create high-credibility learning experiences tailored for technical, creative and other line of business audiences.
Champion an MVP-first mindset, using rapid prototyping and feedback loops to evolve your work.
Balance immediate project needs with long-term scalability, ensuring our learning ecosystem remains agile and interconnected.
Use defined metrics to prove your designs move the needle on real-world performance.
Demonstrate exceptional written and verbal communication skills with the ability to influence more senior partners and navigate a highly matrixed environment.
Partner with project leads, peer designers, consultants, SMEs and multimedia teams to translate complex content into structured, actionable learning.
Serve as expert learning practitioner who independently owns and manages the design, development and delivery of learning solutions autonomously.
Identify efficiencies that allow the entire L&D org to move faster and with higher quality.
Share best practices for design excellence and elevate those around them.