Primary and Urgent Care Operations Program Manager
About The Position
Nemours Children’s Health is seeking a Primary and Urgent Care Operations Program Manager in Orlando, Florida. The role supports the growth and expansion of the organization’s Primary and Urgent Care network across Central Florida, helping advance practice growth, operational performance, access, patient experience, financial stewardship, and consistency. The position works alongside senior leadership and clinical and operational leaders to translate strategy into action and strengthen the operational infrastructure of the expanding pediatric care network. Reporting to the AVP, Integrated Primary and Urgent Care, the Program Manager serves as a strategic and operational partner. The role leads and coordinates projects and high-priority initiatives from strategy through execution, monitors performance, identifies improvement opportunities, develops executive materials, and partners with cross-functional stakeholders to optimize practices and improve access.
Requirements
- Bachelor’s degree in healthcare administration, business, public health, nursing, organizational leadership, or a related field.
- At least 3 years of experience in ambulatory operations, healthcare administration, physician practice management, project management, strategy, or related healthcare leadership support.
Nice To Haves
- Master’s degree.
- Primary care, urgent care, pediatric ambulatory, or multi-site practice experience.
- Experience supporting senior leaders and complex, cross-functional initiatives.
- Experience with operational metrics, financial reporting, budgeting, and executive communications.
Responsibilities
- Support Primary Care growth and expansion initiatives across Central Florida.
- Lead and coordinate strategic and operational projects across Primary and Urgent Care.
- Track KPIs, goals, access, productivity, financial performance, and patient experience.
- Develop project plans, dashboards, executive updates, presentations, and action plans.
- Identify operational trends, performance gaps, and opportunities for practice improvement.
- Partner with clinical leaders, Finance, HR, Strategy, Marketing, IT, and other stakeholders.
- Support business cases, practice optimization, financial stewardship, and access initiatives.
- Help standardize processes and strengthen operational consistency as the network grows.
- Coordinate high-priority initiatives from strategy through execution.
Benefits
- Medical, dental, and vision coverage
- Paid time off, holidays, and volunteer time
- Six weeks of paid parental leave
- Tuition reimbursement up to $5,250
- 403(b) retirement plan with matching contributions
- Life insurance
- Short- and long-term disability coverage
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
