Primary and Urgent Care Operations Program Manager

Nemours Children's Health•Orlando, FL

About The Position

Nemours Children’s Health is seeking a Primary/Urgent Care Operations Program Manager to support the continued growth of its Primary and Urgent Care network in Central Florida. The role partners with senior leadership to turn strategy into action, advancing practice growth, operational performance, access, patient experience, financial stewardship, and consistency across the expanding network. Reporting to the AVP, Integrated Primary and Urgent Care, the Program Manager serves as a strategic and operational partner responsible for advancing key priorities across Primary and Urgent Care. The position coordinates initiatives from strategy through execution and collaborates with clinical and operational leaders and cross-functional stakeholders. Nemours Children’s is an internationally recognized nonprofit pediatric health system serving more than 1.7 million patient encounters annually across six states. Its system includes two freestanding children’s hospitals, more than 80 primary, urgent, and specialty care practices, and more than 40 hospital partnerships. The organization focuses on clinical care, research, education, advocacy, prevention, inclusion, and whole-child health.

Requirements

Bachelor’s degree in healthcare administration, business, public health, nursing, organizational leadership, or a related field.
At least 3 years of experience in ambulatory operations, healthcare administration, physician practice management, project management, strategy, or related healthcare leadership support.

Nice To Haves

Master’s degree.
Primary care, urgent care, pediatric ambulatory, or multi-site practice experience.
Experience supporting senior leaders and complex, cross-functional initiatives.
Experience with operational metrics, financial reporting, budgeting, and executive communications.

Responsibilities

Support Primary Care growth and expansion initiatives across Central Florida.
Lead and coordinate strategic and operational projects across Primary and Urgent Care.
Track KPIs, goals, access, productivity, financial performance, and patient experience.
Develop project plans, dashboards, executive updates, presentations, and action plans.
Identify operational trends, performance gaps, and opportunities for practice improvement.
Partner with clinical leaders, Finance, HR, Strategy, Marketing, IT, and other stakeholders.
Support business cases, practice optimization, financial stewardship, and access initiatives.
Help standardize processes and strengthen operational consistency as the network grows.
Coordinate high-priority initiatives from strategy through execution.