Program Manager, Care Operations

Chamber Cardio•Washington, DC

3d•Remote

About The Position

Chamber is seeking a Program Manager to execute and scale its AI-enabled cardiovascular care programs. Reporting to the Director of Program Operations & Infrastructure, the role works across Clinical, Product, and Care Delivery Operations to translate clinical protocols into operational workflows, coordinate cross-functional execution, and establish structure where ownership is still developing. The programs serve active contracts and attributed populations and must operate reliably while continually improving. The Program Manager owns program execution from workflow documentation through go-live tracking and post-launch iteration. The role coordinates stakeholders, manages timelines and deliverables, documents and improves care workflows, and partners with Product and Engineering to integrate AI tools into care delivery. It also supports tool configuration, testing, rollout, and performance tracking, identifying opportunities to improve processes and reduce manual work. Within the first 90 days, the person will review and document workflows, staffing, and tooling for active programs; summarize gaps and immediate priorities; build or improve SOPs, workflow documentation, and escalation paths; establish working relationships across teams; and provide a status update on program execution and plans to address issues. This is a remote opportunity, with the ability to work ET or CT hours. US work authorization without sponsorship is required. Periodic travel to practice sites or Chamber offices may be required.

Requirements

4–8 years of experience in healthcare operations, program management, or an adjacent field.
Demonstrated ability to create structure in ambiguous environments and drive work forward without waiting for ownership to be assigned.
Strong process documentation skills, including creating SOPs and playbooks that teams use.
Experience working with care management platforms, AI-enabled tools, or operational technology in healthcare.
Analytical and data-driven approach, using metrics to track progress and make decisions.
Clear, direct communication skills and ability to keep stakeholders informed and aligned.
Passion for improving outcomes for cardiology patients and providers.
Must be authorized to work in the US without sponsorship.

Nice To Haves

Experience in value-based care, population health, or managed care.

Responsibilities

Own end-to-end execution of care programs, from workflow documentation to go-live tracking and post-launch iteration.
Coordinate across Clinical, Product, Engineering, and Care Delivery Operations to keep programs on track, identify blockers, and close gaps.
Manage timelines, deliverables, and status tracking for active care contracts and attributed populations.
Serve as a consistent point of contact for cross-functional stakeholders and keep them aligned on priorities and progress.
Translate clinical protocols and product capabilities into operational workflows that Care Delivery teams can execute consistently.
Build and maintain SOPs, playbooks, and training materials to support reliable program delivery across care team members and markets.
Identify workflow gaps, unclear handoffs, and missing infrastructure, and take ownership of addressing them.
Partner with the Associate Director, Care Management on workflow and SOP documentation and process iteration, ensuring documentation reflects care teams’ actual work.
Partner with Product and Engineering to integrate AI tools into care workflows, determining where automation can support scale and where human intervention is needed.
Support configuration, testing, and rollout of new tools or workflow changes.
Track operational performance and identify opportunities to reduce manual burden through process improvements or tooling changes.
Review and document the workflows, staffing, and tooling for each active care program, and produce a written summary of gaps and immediate priorities.
Build or improve core operational infrastructure, including SOPs, workflow documentation, and escalation paths for clinical programs.
Build working relationships across Clinical, Product, and Care Delivery and provide reliable coordination.
Deliver a status update on program execution, including what is working, what is not, and plans to address issues.