Manager of Operations for Primary Care

DAP Health•San Jacinto, CA

9d•$70,304 - $72,842•Onsite

About The Position

The Manager of Operations for Primary Care provides operational leadership for Pediatric and Adult Medicine, ensuring efficient clinic operations, high-quality care delivery, and alignment with organizational standards. This role partners with clinical and administrative teams to optimize workflows, improve patient flow, and support effective use of the EMR and core systems. Serving as a liaison between frontline operations and leadership, this position champions a patient first culture and supports programmatic initiatives across primary care.

Requirements

Ability to independently manage multiple complex projects, programs, and operational priorities across clinical and administrative teams
Strong analytical and problem-solving skills, with the ability to interpret operational, quality, and program data to support decision-making and continuous improvement
Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint; Access preferred) and use of dashboards or reports to support operational oversight
Knowledge of Federally Qualified Health Center (FQHC) operations, including UDS and HEDIS quality measures for pediatric and adult populations
Understanding integrated, grant-funded, and population health programs, including care coordination and HealthySteps-type models
Strong interpersonal and communication skills, with the ability to collaborate effectively in a fast-paced healthcare environment
Demonstrated adaptability, professionalism, and commitment to continuous process improvement
Clinical background preferred; outpatient primary care experience strongly desired
Bachelor’s degree preferred; an equivalent combination of education and progressively responsible healthcare operations experience will be considered
Minimum of five (5) years of experience in an FQHC or similar community health setting, with increasing responsibility in clinical operations or program support
Previous experience in a supervisory, lead, or program management role preferred
Experience working in a complex, multi-site outpatient clinic or large healthcare organization preferred
Hands-on experience using electronic health records (Epic preferred) and operational or reporting tools to support clinic operations, compliance, and quality improvement

Responsibilities

Provide hands-on clinical operations leadership to support efficient day-to-day operations across Pediatric and Adult Medicine, offering coaching, guidance, and real-time problem-solving to clinical and administrative staff
Serve as the operational lead for the EMR and related clinical systems, including workflow optimization, staff training and support, access management, reporting, data integrity, and issue resolution
Partner with clinical and administrative leadership to standardize workflows, strengthen accountability, and improve patient flow, quality of care, and staff and patient experience
Provide operational and programmatic leadership for integrated and grant-funded programs, including HealthySteps, care coordination, and population health initiatives.
Serve as the program lead and functional supervisor for HealthySteps Specialists (HSS), supporting onboarding, workflow implementation, documentation standards, scheduling coordination, and integration of services within pediatric primary care
Monitor HSS productivity, service utilization, and documentation quality, and collaborate with leadership to address performance trends, training needs, and workflow improvements
Oversee HealthySteps workflows within the EMR and ensure accurate encounter capture, referrals, service tracking, and alignment with reporting requirements and program fidelity
Prepare, review, and submit HealthySteps and other program-related reports, including utilization of data, performance metrics, and required funder deliverables
Support planning, implementation, tracking, and sustainability of grants, pilots, and special initiatives, ensuring operational alignment and reporting compliance
Prepare and present operational, quality, and program performance reports; analyze data to identify trends, recommend improvements, and support outcome optimization
Collaborate with interdisciplinary teams and leadership on quality improvement, patient safety, regulatory compliance, accreditation activities, and organizational initiatives
Perform other duties as assigned in support of departmental operations and organizational priorities
Direct reports: HealthStep Specialists
Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline
Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline
Attend mandatory Manager’s Learning Collaborative and Culture Catalyst Initiative trainings
Partner with People Operations to: Develop a learning plan for employee development goals to provide tools needed to excel in their position
Implement and follow a process to address performance issues as they arise
Prepare a comprehensive onboarding process for each specific position for all new hires
Address serious issues that may require interventions or investigations
Develop and monitor departmental and program/project operating budgets, costs and schedules
Supervise, lead, coach, and use best management practices to improve staff performance
Conduct timely and effective performance evaluations, ensuring clear expectations and ongoing feedback for all team members
Conduct stay interviews to proactively assess employee satisfaction and retention risks
Address and manage employee concerns and complaints in partnership with Employee Relations, ensuring fair, consistent, and compliant resolution practices
Review and update job descriptions at least annually to ensure accuracy and alignment with organizational needs
Responsible for maintaining a safe working environment for team members including but not limited to requesting ergonomic needs, reporting injuries in a timely manner, and reporting safety and security concerns to management in a timely manner
Support and model the identified vision, values, and behaviors of the organization
Ensuring adherence to company policies, procedures, and safety regulations