Office Operations Assistant Primary Care

Ascension • Appleton, WI

1d

About The Position

The Office Operations Assistant supports the Primary Care department at Ascension Richmond Street in Appleton, Wisconsin. This full-time, day-shift role manages the patient lifecycle, including greeting visitors, handling check-in and check-out, and scheduling or confirming appointments. The position also supports administrative and financial operations by obtaining documentation and insurance authorizations, verifying patient demographics, collecting payments, reconciling reports and deposits, answering calls, and providing clerical support.

Requirements

• High school diploma equivalency or one year of applicable cumulative job-specific experience.
• No licensure, certification, or registration is required.

Responsibilities

• Greet visitors and manage patient check-in and check-out.
• Schedule and confirm appointments.
• Obtain necessary documentation and verify patient demographics.
• Obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances.
• Reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, and take messages.
• Provide clerical support.

Benefits

• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), planning and hardship resources, disability insurance, and life insurance.
• Paid time off and holidays.
• Ascension-paid tuition through Vocare, tuition reimbursement, professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED