Office Assistant Primary Care Midtown

Riverside Health System • Williamsburg, VA

3d • $17 - $22 • Onsite

About The Position

This position is for an Office Assistant in Primary Care Midtown, located in Williamsburg, Virginia. The role involves various administrative and patient-facing tasks to ensure smooth clinic operations and excellent patient service. The hiring range is $16.80 - $21.83 per hour, with actual pay determined by factors such as experience, education, credentials, skills, internal equity, and business needs.

Requirements

• High School Diploma or GED, Minimum (Required)
• 1 year Medical Office experience (Preferred)

Responsibilities

• Checking in and checking out patients.
• Verifying insurance eligibility.
• Maintaining patient registration by properly entering and updating patient demographics within the patient registration software.
• Greeting patients and answering multi-phone lines.
• Scheduling/rescheduling appointments.
• Creating/scheduling referrals.
• Completing chart prep.
• Providing information to and for patients.
• Floating to other practices within the region providing support as needed.
• Ensuring all patients' registration and demographics information is correct and updated as needed.
• Completing check-in and check-out in a timely manner.
• Collecting payments from patients regarding appointments, forms, or past due balances.
• Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
• Completing clerical chart prep, preparing and printing visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promoting the Riverside Care Difference through exceptional customer service.
• Greeting all participants to the practice with immediate acknowledgment with eye contact and smile.
• Managing patient expectations with clear explanations.
• Using good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practicing warm transfer and proper on-hold techniques.
• Obtaining referrals or scheduling referrals upon receipt from referring location.
• Ensuring referrals are attached with an approved insurance authorization.
• Obtaining insurance authorizations as necessary.
• Recommending to practice manager any process improvements needed to improve quality of service.
• Maintaining appearance and cleanliness of the reception area.
• Actively engaging in team huddles and staff meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED