Office Operations Assistant Primary Care
About The Position
This role is responsible for managing the full patient lifecycle within the Primary Care department at the Grafton Clinic. Key duties include greeting visitors, handling check-in and check-out processes, and managing appointments. The position also involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations. Financial responsibilities include collecting payments and reconciling reports and deposits. Additionally, the role provides essential clerical support, including answering and screening telephone calls and taking messages.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Nice To Haves
- Certified Medical Administrative Assistant (CMAA)
- Previous medical receptionist experience
- Experience with insurance verification
- Knowledge of medical terminology
- Experience with multi-line phone systems
- Knowledge of HIPAA privacy rules
- Experience using Epic
Responsibilities
- Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
- Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
- Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
- Answer telephones, screen calls, take messages, and provide essential clerical support.
Benefits
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
