Office Assistant - Hampton Primary Care

Riverside Health System•Hampton, VA

2d•$17 - $22•Onsite

About The Position

This role is responsible for a variety of administrative and patient-facing tasks within a primary care setting. Responsibilities include checking patients in and out, verifying insurance, updating patient demographics, answering phones, scheduling appointments and referrals, and preparing patient charts and documents. The position may also involve floating to other practices in the region to provide support. A key aspect of the role is to promote the Riverside Care Difference through exceptional customer service, including greeting patients, managing expectations, and utilizing proper phone etiquette. The role also involves maintaining referral and insurance information, obtaining necessary authorizations, and contributing to process improvements. Maintaining the cleanliness and appearance of the reception area and actively participating in team meetings are also expected.

Requirements

High School Diploma or GED, Minimum (Required)

Nice To Haves

1 year Medical Office experience (Preferred)

Responsibilities

Checking in and checking out patients
Verifying insurance eligibility
Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
Greeting patients while answering multi-phone lines
Scheduling/rescheduling appointments
Creating/scheduling referrals
Completing chart prep
Providing information to and for the patients
Collecting payments from patients regarding appointments, forms, or past due balances
Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service
Greets all participants to the practice with immediate acknowledgment with eye contact and smile
Manages patient expectations with clear explanations
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
Practices warm transfer and proper on-hold techniques
Obtains referrals or schedules referrals upon receipt from referring location
Ensures referrals are attached with an approved insurance authorization
Obtains insurance authorizations as necessary
Recommends to practice manager any process improvements needed to improve quality of service
Maintains appearance and cleanliness of the reception area
Actively engages in team huddles and staff meetings