Office Assistant - Primary Care

Valley Health Systems • Holyoke, MA

4d

About The Position

Valley Health Systems, Inc., the parent company of Holyoke Medical Center and Holyoke Medical Group, is seeking an experienced Office Assistant for its Primary Care Physician Practice. The role coordinates and manages the office’s administrative functions and provides support to physicians and providers. The assistant also helps patients with check-in and check-out, maintains patient and insurance information, collects fees, schedules follow-up appointments, and enters outpatient orders into the Medical Center’s Order Entry System.

Requirements

• High school diploma or equivalent.
• Experience working with third-party payers.

Nice To Haves

• Working knowledge of ICD-10 and HCPC coding.
• A minimum of two years of experience in a physician’s office or a similar healthcare environment.
• Bilingual in English and Spanish.

Responsibilities

• Provide administrative support to physicians and providers.
• Greet and assist patients with check-in and check-out procedures.
• Verify and update patient demographic and insurance information.
• Collect co-pays, encounter forms, and other appropriate fees.
• Schedule follow-up appointments as needed.
• Accurately input outpatient orders into the Medical Center’s Order Entry System.

Benefits

• Low-cost health insurance with no deductibles when using HMC services.
• Dental and vision insurance.
• Free disability and life insurance.
• 403(b) retirement plan.
• Up to $8,000 in degree/tuition reimbursement.
• In-house pharmacy.
• Relaxation Room and Fitness Center.
• Additional voluntary benefits such as LegalShield and Pet Insurance.
• Free onsite parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED