Prestige Beauty Counter Manager - Full Time - West Town

Belk•Knoxville, TN

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. It is hourly, with eligibility for monthly bonuses.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling strong performance and customer-service behaviors.
Build product knowledge, suggestive selling behaviors, artistry skills, and awareness of industry tips and beauty trends to engage customers and encourage repeat client interactions.
Support onboarding, teaching opportunities, and associates’ continued learning; meet with Beauty Advisors to review goals and performance.
Keep associates informed and confident about inventory and assortment, use clienteling tools and technology to personalize omnichannel experiences, and accurately execute omni fulfillment processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness while maintaining visual merchandising and beauty hygiene standards and following vendor and company directives.
Partner with store leaders on schedules aligned with business needs, traffic plans, and event strategies.
Adapt tactics and priorities as business needs change.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and damaged-item processing.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.