Prestige Beauty Counter Manager - Full Time - Mt Pleasant

Belk•Mt. Pleasant, SC

About The Position

The Prestige Beauty Counter Manager drives personal and team results within an assigned brand. The role builds personalized client relationships and shares enthusiasm for cosmetic, beauty, and fragrance trends. It uses engaging selling behaviors and strategies to improve the customer experience and executes promotions, special events, and customer outreach. The position requires a competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. It is hourly, with eligibility for monthly bonuses. The manager leads associates in customer service, sales, goal achievement, and beauty business execution. They develop product knowledge, selling skills, artistry, and expertise in industry tips and trends; support associate onboarding and continued learning; and maintain communication about goals, performance, inventory, and assortment. The role also supports omnichannel clienteling and fulfillment, merchandising, replenishment, recovery, cleanliness, inventory accuracy, shortage control, asset protection, and safety. The manager partners with store leaders on scheduling to meet business needs, traffic plans, and event strategies, and adapts to changing priorities.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, as well as lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses where required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support onboarding, initiate teaching opportunities, and encourage associates’ continued learning to enhance selling skills.
Connect with Beauty Advisors through team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates understand available inventory and assortment and can speak confidently about them.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily.
Align presentations with vendor and company directives.
Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business circumstances and needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing in a timely manner.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.