Prestige Beauty Advisor

Ulta Beauty, Inc.•Flagstaff, AZ

12d

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, determining their needs, and helping them select and purchase merchandise while following company policies and procedures. The PBA maintains overall store standards, including cleanliness and replenishment, and supports the Sales Manager through a focus on sales and service performance, guest service and associate culture, and operating procedures and compliance. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA contributes to retail and service sales, guest loyalty, shrink and omnichannel goals, with particular focus on prestige merchandise and iconic brands. They provide personalized service, perform makeup applications and skincare analysis, demonstrate products, support services and in-store events, and stay informed about products and industry trends. The position also involves collaboration, ongoing training, maintaining merchandise and store standards, completing operational tasks, and protecting company assets. The schedule is flexible and includes days, evenings, weekends, and holidays. The role requires attendance at corporate business meetings and conferences, which may involve overnight stays. Work involves frequent movement around the store and frequent standing, bending, reaching, pulling, pushing, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Passion for and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Flexible availability for days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, focusing on the prestige category and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing service, recommending complementary products or services, and sharing information about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and meet prestige and iconic brand sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing training, including prestige and iconic brand product training and brand and category education.
Follow company policies, procedures, standards, and dress code.
Keep prestige and iconic brand work areas replenished, signed, and faced; maintain testers in accordance with hygiene standards.
Maintain store operational standards and cleanliness, including the salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and best practices.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.