Prestige Beauty Advisor

Ulta Beauty, Inc.•Tempe, AZ

11d

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise while following company policies and procedures. The role also maintains overall store standards, including cleanliness and replenishment, and supports the Sales Manager through a focus on sales performance, guest service and associate culture, operating procedures, and compliance. Success requires passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA helps deliver Ulta Beauty’s mission, vision, and values by contributing to sales and loyalty goals, creating a welcoming guest experience, supporting services and in-store events, maintaining merchandise and store standards, and collaborating with store leaders and associates. The position includes ongoing training and requires a flexible schedule that may include days, evenings, weekends, and holidays. Attendance at corporate business meetings and conferences, including overnight stays, is also required. The role involves frequent movement throughout the store and frequent standing, bending, reaching, pulling, pushing, and twisting. It also involves continuously lifting or moving up to 10 pounds and continuously coordinating and manipulating objects. The company will engage in an interactive process to determine whether reasonable accommodation can enable an associate with a disability to perform essential job functions.

Requirements

A high school diploma is preferred.
A cosmetology, esthetician, or demonstrator’s license is required where mandated by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Demonstrated passion and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales, with particular focus on prestige and iconic brands.
Provide exceptional guest service by greeting and engaging guests, personalizing recommendations, suggesting complementary products or services, and informing guests about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest experience.
Book appointments and support services and in-store events that deliver a strong guest experience and meet prestige and iconic brand sales goals.
Stay informed about industry trends, products, and services, and learn their ingredients and benefits to better serve guests.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and internal and external guests.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing training and brand and category education to develop professionally and improve prestige sales performance.
Know and comply with company policies, procedures, and standards, and adhere to the dress code.
Keep prestige and iconic brand areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards and cleanliness, including the salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and best practices.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests on the salesfloor and when prompted by company systems.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Complete other operational tasks as directed.