Prestige Beauty Advisor

Ulta Beauty, Inc.•Richmond, TX

11d

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their needs, and helping them select and purchase merchandise while following company policies and procedures. The role maintains overall store standards, including cleanliness and replenishment, and supports the Sales Manager through a focus on performance, people, and process. It requires passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA contributes to retail and service sales, guest loyalty, shrink, and omni-channel sales goals, with a particular focus on prestige and iconic brands. The role provides personalized service, conducts makeup applications, skincare analysis, and product demonstrations, books appointments, supports in-store events, and stays informed about products and industry trends. It also contributes to an inclusive team environment, participates in ongoing training, maintains merchandise and store standards, completes operational tasks, and follows company policies and loss-prevention practices. The position requires a flexible schedule that includes days, evenings, weekends, and holidays. Attendance at corporate business meetings and conferences, including overnight stays, is required. The work involves frequent movement throughout the store, frequent standing and other physical movements, continuous lifting or moving of up to 10 pounds, and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Demonstrated passion and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences, including overnight stays.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales, with a focus on prestige and iconic brands.
Provide exceptional, personalized guest service by greeting and engaging guests, recommending products or services, and sharing information about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Book appointments and support services and in-store events that deliver a strong guest experience and support sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Collaborate with store managers and associates to help grow the business.
Participate in ongoing training and brand and category education.
Follow company policies, procedures, standards, and dress code.
Keep prestige and iconic brand areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain cleanliness and operational standards throughout the store, including salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and practices.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app, to guests.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.