Prestige Beauty Advisor

Ulta Beauty, Inc.•Buckingham Landing, SC

18h

About The Position

The Prestige Beauty Advisor (PBA) maximizes sales in the prestige category, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their individual needs, and helping them select and purchase prestige merchandise. The PBA follows company policies and procedures while maintaining store standards for cleanliness and replenishment. The role supports the Sales Manager through a focus on performance, people, and process, and calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge. The PBA contributes to store sales, service, guest loyalty, shrink, and omnichannel goals, with particular focus on prestige and iconic brands. The position provides personalized guest service, performs makeup applications and skincare analyses, demonstrates products, books and supports appointments and in-store events, and stays informed about beauty trends and products. It also includes ongoing training, collaboration with store teams, compliance with company standards, maintaining merchandise and testers, supporting store operations and inventory activities, and protecting company assets. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences, including overnight stays. Work involves frequent movement and standing throughout the store, bending, reaching, pulling, pushing, twisting, lifting or moving up to 10 pounds, and continuous coordination and manipulation of objects. Ulta Beauty will engage in an interactive process to determine reasonable accommodations for associates with disabilities that prevent them from performing an essential job function.

Requirements

High school diploma preferred.
Cosmetology, esthetician, or demonstrator’s license where required by state law.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.
Passion for and significant competency in prestige products, guest service, and selling.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Strong communication skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the physical demands described for the position, with reasonable accommodation where applicable.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omnichannel sales, with a focus on prestige and iconic brands.
Provide exceptional, personalized guest service by greeting and engaging guests, recommending complementary products or services, and sharing information about promotions, events, and services.
Handle sales, refunds, and exchanges courteously.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Book appointments and support services and in-store events that provide a strong guest experience and support sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Collaborate with managers and associates throughout the store to help grow the business.
Participate in ongoing training, including prestige and iconic brand product training and brand and category education.
Follow company policies, procedures, standards, and dress code.
Keep prestige and iconic brand work areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain store operational standards and cleanliness, including salesfloor, restrooms, cashwrap, backroom, break area, and makeover stations.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using company technology and best practices.
Promote the guest loyalty program, including credit and the Ulta Beauty app, when interacting with guests or prompted by company systems.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Perform other operational tasks as directed.
Attend corporate business meetings and conferences, including those requiring overnight stays.