President, Residential Home Services

Sitreps•Baltimore, MD

7d•Onsite

About The Position

The President will run a market-leading, multi-location residential plumbing and home-services business in the Baltimore region as one enterprise, with responsibility for every location, its leaders, and the full P&L. The business is part of a national, private equity-backed home-services platform that provides shared services, proven playbooks, and capital for growth. The company is described as one of the platform’s largest brands. The President will lead general managers and functional leaders responsible for day-to-day operations, establish consistent operating standards across all locations, and own the plan for the business’s next stage of growth. Industry experience is not required, but experience operating at scale is. The role is based on site across multiple locations in the Baltimore metro area. The company is disclosed to qualified candidates after a mutual NDA.

Requirements

Track record running a multi-site operation or business unit at meaningful scale, with P&L accountability, in any industry.
Experience leading leaders, including hiring, developing, and when necessary replacing managers who run their own teams.
Enterprise-level financial fluency, including the ability to read a P&L, identify problems, and address them.
Leadership presence suitable for working both on job sites with technicians and in boardrooms with investors.
Bias to action and an ownership mentality rather than a focus on reporting activity.
Based in or willing to relocate to the Baltimore area.

Nice To Haves

Leadership experience in home services, field services, multi-unit retail or restaurants, distribution, logistics, or construction services.
Experience in a private equity-backed company, including integrating acquisitions.
Prior military leadership followed by civilian operating experience.

Responsibilities

Own the full P&L across all locations, including revenue, gross margin, EBITDA, cash, and the annual operating plan.
Lead location general managers and functional heads across service, installation, sales, finance, HR, and marketing; build the leadership bench.
Establish and maintain a consistent operating cadence, including a shared scorecard, weekly operating reviews, and accountability across every site.
Manage field economics, including call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
Build the talent engine through technician recruiting, retention, training, and pay structure in a competitive Mid-Atlantic labor market.
Drive growth through market share, pricing, new service lines, and integration of add-on acquisitions in the region.
Handle platform and board reporting, including forecasting, budgeting, and performance reviews with platform leadership.