Presales Solutions Engineer - Collaboration

SHI International • Austin, TX

3d • $80,000 - $160,000

About The Position

The Presales Solutions Engineer partners with sales to design, position, and demonstrate collaboration solutions that improve how customers communicate, meet, and work. The role leads customer discovery, basic solution design, and product demonstrations, and provides limited contributions to the team’s technical strategy and shared collateral. The engineer works across multiple collaboration partners, maintains intermediate sales and technical certifications, and serves as a trusted technical advisor during the sales cycle, connecting customer business needs with practical, scalable Modern Workplace solutions.

The position supports customer discovery and solution design across collaboration and Modern Workplace requirements, including meetings, voice, devices, security, and user experience. It translates requirements into designs using collaboration and contact center platforms, telephony, meeting-room hardware, and related technologies. The engineer also delivers demonstrations and presentations, builds and maintains demo environments and materials, supports partner enablement, contributes to team knowledge sharing, and assists sales teams with technical scoping and customer proposals.

The base salary range is $80,000–$160,000. Estimated on-target earnings, including base salary and bonus, are $100,000–$200,000. Compensation varies based on job-related knowledge, skills, experience, and market location. Benefits may include medical, vision, dental, 401(k), and flexible spending.

Requirements

• Completed bachelor’s degree or relevant work experience.
• At least 3 years of experience in presales engineering, solutions engineering, or technical consulting within a VAR, integrator, MSP, or technology provider.
• Ability to earn and maintain intermediate certifications across 2–3 partners and effectively support 4–6 collaboration partners.
• Intermediate experience working in complex Data Center sales opportunities.
• Intermediate ability to design data center infrastructures involving hybrid cloud, hyperconverged systems, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms.
• Intermediate knowledge of virtualization technologies, hypervisors, server virtualization, software-defined data center, containerization, and automation.
• Intermediate ability to communicate and sell complex technical products or services by understanding customer needs, articulating value, and providing technical expertise during the sales process.
• Intermediate expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
• Intermediate experience with disaster recovery, business continuity, and high-availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
• Ability to travel to SHI, partner, and customer events.

Nice To Haves

• Advanced certification in one or more mainstream technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.

Responsibilities

• Lead technical discovery conversations about collaboration and Modern Workplace requirements, including meetings, voice, devices, security considerations, and user experience.
• Lead basic solution design for Modern Workplace and Collaboration solutions, including architecture recommendations, integration considerations, and deployment approach.
• Translate customer requirements into solution designs using collaboration platforms, contact center platforms, telephony solutions, meeting-room hardware, and supporting technologies.
• Support technical validation activities such as fit-gap analysis, requirements mapping, and solution scoping.
• Maintain intermediate technical certifications for 2–3 Modern Workplace and Collaboration partners.
• Articulate capabilities, positioning, differentiators, ideal use cases, and competitive context for 4–6 collaboration partners.
• Collaborate with partner technical teams to validate designs, confirm best practices, and align on customer-facing solution strategies.
• Deliver customer demonstrations for 4–6 partners using Modern Workplace scenarios such as hybrid meetings, voice enablement, collaboration devices, and user experience workflows.
• Build and maintain demonstration environments, scripts, and use-case-driven talk tracks.
• Present technical information to technical and non-technical audiences, including IT leadership and business stakeholders.
• Provide limited input to technical strategy by sharing customer feedback, common requirements, and field observations.
• Provide limited input to team collateral, including solution briefs, demo assets, discovery guides, and reference architectures.
• Participate in internal knowledge sharing, enablement sessions, and continuous improvement of Modern Workplace offerings.
• Support account teams during active sales cycles with technical scoping, proposals, RFP/RFI responses, and solution validation.
• Partner with Sales to communicate technical value, address objections, and recommend next technical steps such as workshops, pilots, and professional services.
• Travel to SHI, partner, and customer events.

Benefits

• Medical benefits
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level