Presales Solutions Engineer - Collaboration

SHI International Corp. • Austin, TX

4d • $80,000 - $160,000

About The Position

The Presales Solutions Engineer partners with Sales to design, position, and demonstrate collaboration solutions that improve how customers communicate, meet, and work. The role leads customer discovery, basic solution design, and product demonstrations, and provides limited contributions to the team’s technical strategy and shared collateral.

The engineer works across multiple collaboration partners, maintains intermediate sales and technical certifications, and serves as a trusted technical advisor during the sales cycle. The role bridges customer business needs with practical, scalable Modern Workplace solutions and supports account teams with technical scoping, proposals, RFP/RFI responses, solution validation, and recommendations for next steps such as workshops, pilots, and professional services.

The position includes travel to SHI, partner, and customer events. A completed bachelor’s degree or relevant work experience is required, along with at least three years of relevant presales engineering, solutions engineering, or technical consulting experience. The listed base salary range is $80,000–$160,000, with estimated on-target earnings of $100,000–$200,000.

Requirements

• Completed bachelor’s degree or relevant work experience.
• At least 3 years of experience in presales engineering, solutions engineering, or technical consulting within a VAR, integrator, MSP, or technology provider.
• Ability to travel to SHI, partner, and customer events.
• Ability to earn and maintain intermediate certifications across 2–3 partners and effectively support 4–6 collaboration partners.
• Intermediate experience working in complex Data Center sales opportunities.
• Intermediate ability to design data center infrastructures involving hybrid cloud, hyper-converged infrastructure, software-defined data centers (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms.
• Intermediate knowledge of virtualization technologies, hypervisors, server virtualization, software-defined data centers, containerization, and automation.
• Intermediate ability to communicate and sell complex technical products or services by understanding customer needs, articulating value propositions, and providing technical expertise in the sales process.
• Intermediate expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, and Nutanix.
• Intermediate experience with disaster recovery, business continuity, and high availability solutions, including backup/recovery, data protection, mirroring, active/standby, active/active, and clustering.
• Ability to design and deliver engaging presentations tailored to audience, context, and medium.
• Ability to communicate complex ideas to diverse audiences and facilitate communication between others.
• Ability to manage complex tasks or projects, coordinate multiple projects, and maintain quality and attention to detail.
• Ability to proactively follow up on tasks, identify potential problems, and contribute to solutions.
• Ability to build relationships, collaborate, document effectively, and contribute to results.

Nice To Haves

• Advanced certification in one or more mainstream technologies: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, or Nutanix.

Responsibilities

• Lead technical discovery conversations focused on collaboration and Modern Workplace requirements, including meetings, voice, devices, security considerations, and user experience.
• Lead basic solution design for Modern Workplace and Collaboration solutions, including architecture recommendations, integration considerations, and deployment approach.
• Translate customer requirements into solution designs using collaboration platforms, contact center platforms, telephony solutions, meeting room hardware, and supporting technologies.
• Support technical validation activities such as fit-gap analysis, requirements mapping, and solution scoping.
• Maintain intermediate technical certifications for 2–3 Modern Workplace and Collaboration partners.
• Articulate capabilities for 4–6 collaboration partners, including positioning, differentiators, ideal use cases, and competitive context.
• Collaborate with partner technical teams to validate designs, confirm best practices, and align customer-facing solution strategies.
• Deliver customer demonstrations for 4–6 partners, using Modern Workplace scenarios such as hybrid meetings, voice enablement, collaboration devices, and user experience workflows.
• Build and maintain demo environments, scripts, and use-case-driven talk tracks for collaboration solutions.
• Present confidently to technical and non-technical audiences, including IT leadership and business stakeholders.
• Share customer feedback, common requirements, and field observations to provide limited input to technical strategy.
• Provide limited input to team collateral, including solution briefs, demo assets, discovery guides, and reference architectures.
• Participate in internal knowledge sharing, enablement sessions, and continuous improvement of Modern Workplace offerings.
• Support account teams during active sales cycles with technical scoping, proposals, RFP/RFI responses, and solution validation.
• Partner with Sales to communicate technical value, address objections, and recommend next technical steps such as workshops, pilots, and professional services.
• Travel to SHI, partner, and customer events.

Benefits

• Medical benefits
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Professional growth and leadership opportunities
• Health, wellness, and financial benefits
• World-class facilities and technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level