Premium Club Host

Buffalo Sabres • Buffalo, NY

11h • Onsite

About The Position

The Premium Club Host welcomes premium members, other top clients, and prospects in the 1970 Club or other premium spaces during Buffalo Sabres home games. The host greets guests as they arrive, escorts them to reserved tables, and monitors and assists with their needs throughout the game to help ensure a positive game or show experience.

The role provides directions to other areas of the Arena, communicates available services and options, and shares accurate information about the organization. Hosts are expected to provide timely, polite service, take initiative to find answers when needed, maintain confidentiality, and perform other related duties as assigned.

This is a part-time seasonal role paying $16.00 per hour. The work takes place in a live-events setting with loud arena noise and crowds. The host must be able to stand and walk for lengthy periods, climb stairs, and follow the arena rules in the employee handbook.

Requirements

• High school degree or equivalent.
• Must be at least 18 years old.
• Must be able to work evenings, weekends, and holidays as needed.
• Ability to stand for long periods and climb stairs.
• Excellent communication and organization skills.
• Ability to remain calm and professional in all situations.
• Commitment to exceptional customer service.
• Excellent interpersonal skills.
• Good judgment when solving customer issues.
• Ability to handle multiple tasks at once.
• Ability to work effectively in a fast-paced environment.
• Ability to stand and walk for lengthy periods.
• Must adhere to arena rules in the employee handbook.

Responsibilities

• Greet guests upon arrival and make them feel welcome in the suite.
• Provide directions to other areas of the Arena as needed.
• Anticipate, respond to, and fulfill guest requests.
• Clearly communicate services and options and be knowledgeable about the organization as a whole.
• Provide consistent, polite, timely, and accurate information and service to guests; take initiative to find answers when unsure.
• Maintain the utmost confidentiality.
• Perform other related duties and tasks as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED