Hotel Club Room Host

Kinseth Hospitality Companies•Madison, WI

About The Position

The Hotel Club Room Host keeps the hotel lobby breakfast and refreshment area or concierge room stocked, clean, and orderly. The role includes welcoming guests and responding to inquiries, replenishing food and beverage items, organizing supplies, cleaning dishes and surfaces, and preparing the area for the next day. The host also communicates inventory shortages, maintenance issues, and guest complaints to a manager, and may assist with cleaning other hotel areas or special projects as requested. Employees are responsible for following Kinseth Hotel Corporation policies and property-specific guidelines, including dress, safety, and performance standards. They are expected to maintain a professional image and report to work as scheduled.

Requirements

Ability to perform the physical demands of the job, including regularly standing, walking, using hands, reaching, and stooping, kneeling, crouching, or crawling.
Ability to frequently climb or balance.
Ability to occasionally talk or hear and taste or smell.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Meet and greet hotel guests and answer questions and inquiries.
Put away weekly supply deliveries and rotate stock.
Restock food and beverage items as guests deplete them and put away food and supplies at the end of the meal period.
Wash dishes and food trays.
Clean microwaves.
Clear and wipe counters and tables; place centerpieces on tables and remove salt and pepper shakers.
Fill coffee pots before leaving.
Fill the hot water dispenser and electric steamers in preparation for the next day.
Dispose of trash and wipe down trash cans.
Break down cardboard boxes and carry them to the trash or recycling receptacle.
Vacuum and mop the dining area and pantry.
Organize the pantry.
Complete the hotel pantry communication log for other shifts and hotel employees to review.
Communicate inventory shortages, maintenance issues, and guest complaints to a manager.
Assist with cleaning public restrooms, the pool area, fitness center, main lobby, sleeping rooms, or laundry, and help with special cleaning projects as requested.
Follow company and property-specific policies and standards, maintain a professional image, and report to work as scheduled.
Follow proper safety precautions to avoid injuries.