Hotel Club Room Host

Kinseth Hospitality Companies•West Des Moines, IA

12d

About The Position

The Hotel Club Room Host keeps the hotel lobby breakfast or refreshment area, or concierge room, stocked, clean, and orderly. The role includes welcoming guests and responding to questions, replenishing food and beverage items, organizing supplies, cleaning dishes and surfaces, and preparing the area for the next day. The host also maintains a pantry communication log and reports inventory shortages, maintenance issues, and guest complaints to a manager. Other cleaning duties may include public restrooms, the pool area, fitness center, main lobby, guest rooms, laundry, or special cleaning projects. Employees must follow KHC and property-specific policies and standards, including dress, safety, and performance requirements, maintain a professional image, and report to work as scheduled.

Requirements

Follow proper safety precautions at all times to avoid injuries.
Meet the physical requirements of the job, including standing, walking, handling items, reaching, stooping, kneeling, crouching, crawling, and frequently climbing or balancing.
Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Have the vision abilities required for the role, including close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Meet and greet hotel guests and answer questions and inquiries.
Put away weekly supply deliveries and rotate stock.
Restock food and beverage items on the hotel bar as guests deplete them, and put away food and supplies at the end of the meal period.
Wash dishes and food trays.
Clean microwaves.
Clear and wipe counters and tables, place table centerpieces, and remove salt and pepper shakers.
Fill coffee pots before leaving.
Fill the hot water dispenser and electric steamers to prepare for the next day.
Dispose of trash and wipe down trash cans.
Break down cardboard boxes and carry them to the trash or recycling receptacle.
Vacuum and mop the dining area and pantry.
Organize the pantry.
Complete the hotel pantry communication log for other shifts and hotel employees to review.
Communicate inventory shortages, maintenance issues, and guest complaints to a manager.
Assist with cleaning public restrooms, the pool area, fitness center, main lobby, sleeping rooms, or laundry, and complete special cleaning projects as requested.
Follow KHC handbook and property-specific policies and standards, maintain a professional image, and report to work as scheduled.