Host/Hostess - Stadium Club

Pyramid Global Hospitality • Charlotte Harbor, FL

22h • Onsite

About The Position

The Host is responsible for delivering exceptional customer service, seating guests, and performing a variety of tasks within the restaurant. Duties include managing reservations, answering phones, taking guest names, escorting guests to tables, and providing menus and drinks. The Host ensures tables are ready, monitors dining activity, inspects menus for cleanliness, and assists servers when necessary. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Requirements

• Minimum 18 years of age.
• Previous work experience as a Host/Hostess or Waiter/Waitress.
• Understanding of restaurant etiquette.
• Experience managing reservations.
• Demonstrable customer-service skills.
• Strong organizational skills and the ability to monitor the entire dining and bar area.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce the waiter or waitress’s name.
• Greet customers upon their departure.
• Coordinate with wait staff and Front of House staff regarding available seating options.
• Maintain a clean reception area and a clean, sanitized, and well-stocked host stand.
• Cater to guests who require extra attention, such as children and elderly guests.
• Answer incoming calls and address customers’ queries.
• Use knowledge of the menu to answer guest questions.
• Seat guests while ensuring proper server rotation is maintained.
• Process to-go orders quickly and efficiently in the point-of-sale system, accurately handling credit/debit or room/house charge transactions.
• Maintain store appearance with respect to merchandising and maintenance standards.
• Follow safety and sanitation guidelines and comply with applicable laws.
• Respond appropriately to customer concerns.
• Assist servers and food runners as needed; maneuver heavy trays of food.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed