Host/Hostess | Sedgefield Country Club

McConnell Golf•Greensboro, NC

20h

About The Position

Sedgefield Country Club is seeking a Host/Hostess to manage the club’s dining reservation system and support food and beverage restaurant operations as assigned. The role coordinates with servers, shares information with members about food and beverage events, greets and seats guests, manages reservations and waiting lists, and assists members and guests with locating private functions and events. It also handles daily concierge needs and telephone communications, observes service during shifts, addresses problems, and recommends improvements. The position provides administrative support and completes other duties assigned by the Restaurant Manager and Food and Beverage Manager. Full-time positions offer medical, dental, vision, life insurance, a 401(k), paid time off, and a daily complimentary staff meal.

Requirements

High school diploma or GED.
At least one year of experience; restaurant experience is preferred.
Knowledge of the club’s dining reservation system and procedures.
Ability to handle multiple tasks and pressure.
Ability to follow health and safety guidelines.
Knowledge of and ability to perform the required role during emergency situations.
Ability to maintain composure during periods of high incoming phone calls and in-person requests.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work in a hot, humid, and noisy environment.

Nice To Haves

Food safety certification (listed as not required).
Alcoholic beverage certification (listed as not required).

Responsibilities

Manage restaurant reservations and seating.
Direct and assist members and guests in locating daily private functions and events.
Manage daily concierge needs.
Manage telephone communications to and from the desk.
Observe service provided to members during the shift, take corrective action when problems arise, and recommend improvements.
Greet and seat guests, handle reservations, and prepare and maintain a waiting list during peak periods.
Assist with, perform, and oversee duties assigned to reservation desk coordinators.
Track and generate restaurant reports as assigned.
Provide administrative support and perform duties assigned by the Restaurant Manager and Food and Beverage Manager.
Attend meetings, seminars, and training courses as requested and provide input as required.
Answer employee and club work-related inquiries.
Report equipment or fixtures that are not up to standards.
Participate in marketing for the club’s food and beverage areas.
Follow health and safety guidelines and be knowledgeable about the Employee Handbook, policies, and required emergency procedures.