Stadium Host

Belterra Park Gaming•Cincinnati, OH

About The Position

Under general supervision, the Stadium Host/Cashier greets and seats restaurant guests and controls guest flow. The role provides courteous, responsive service while supporting restaurant operations, maintaining the host area, coordinating with service staff, and processing payments for drink orders. The position may also involve appearing in television, radio, print, and billboard advertisements; participating in public relations activities; and performing entertainment routines at designated property or off-property locations. The Stadium Host/Cashier is expected to follow restaurant and company standards for guest service, appearance, food handling, sanitation, safety, responsible alcohol service, and event preparation. The role includes attending scheduled training, completing assigned opening, closing, and side duties, and carrying out other duties assigned by management.

Requirements

Must be at least 18 years old.
Demonstrated ability to communicate effectively with guests.
Demonstrated proper telephone etiquette.
Demonstrated ability to operate an electronic reservation system and flow charts.
At least one year of experience directly related to the role’s accountabilities, or an equivalent combination of training, education, and experience demonstrating the ability to perform the duties.
Ability to meet the appearance requirements specified for the role.
Ability to complete required training and tests and retain the knowledge necessary to perform the job.

Responsibilities

Greet and seat restaurant guests according to their preferences and table availability, and manage the flow of guests.
Provide friendly, courteous, sincere, and responsive service to guests and team members; anticipate guest needs and address them promptly.
Learn the property’s room outlets and host/cashier functions, and answer general property questions.
Maintain a neat, clean, and well-groomed appearance in accordance with the stated requirements.
Appear in television, radio, print, and billboard advertisements; participate in public relations activities and entertainment routines at designated locations.
Keep the entry and host areas clean, organized, and stocked with necessary equipment, forms, and supplies.
Inform guests about restaurant specials, featured items, and personal recommendations.
Coordinate guest service with food servers, bus persons, food runners, and other restaurant personnel; assist with table maintenance and cleaning as needed.
Set up and maintain dining and serving areas according to standards, and maintain knowledge of table and station numbers, operating hours, table settings, and dress code.
Accurately process and collect payment for drink orders using the POS system, and accurately report tips at the end of the assigned shift.
Wear special event uniforms and complete preparation and other requirements for events on or off the property.
Provide responsible alcohol service, limit issues related to excessive drinking, and comply with applicable state, gaming, federal, and corporate liquor regulations, including rules concerning minors and intoxicated guests.
Follow Health Department requirements for food handling, storage, steam-table temperatures, and workplace cleanliness; maintain assigned areas and equipment in a sanitary, safe, and effective manner.
Attend scheduled company and restaurant training, pass required tests, and carry out duties with attention to detail, sanitation, and safety.
Complete opening, closing, and other side duties as assigned by supervisors.
Work constructively with coworkers and handle difficult guests across varying business conditions.
Perform management-assigned functions in accordance with the Standard Operating Procedures manual and company and department standards.