Stadium Host - PT

Boyd Gaming•Cincinnati, OH

About The Position

Under general supervision, the Stadium Host/Cashier greets and seats restaurant guests and controls guest flow. The role provides guest service, supports restaurant operations, handles drink-order payments through the POS system, and may participate in advertising, public relations, and entertainment activities at property or off-property locations. The position requires following company, restaurant, gaming, liquor, health, sanitation, and safety standards, and carrying out duties assigned by management.

Requirements

Must be 18 years or older.
Demonstrated ability to communicate effectively with guests.
Demonstrated proper telephone etiquette.
Demonstrated ability to operate an electronic reservation system and flow charts.
At least one year of experience directly related to the position’s accountabilities, or an equivalent combination of training, education, and experience demonstrating the ability to perform the duties.
Ability to provide responsible alcohol service and comply with applicable liquor regulations.
Ability to work harmoniously with coworkers and deal with difficult guests.

Responsibilities

Greet and seat guests according to their preferences and table availability, and manage guest flow.
Provide friendly, courteous, responsive service to guests and team members; anticipate guest needs and address them promptly.
Learn the property’s room outlets and Host/Cashier functions, and answer general property questions.
Maintain a well-groomed, neat, and clean appearance in accordance with applicable contract requirements.
Appear in television, radio, print, and billboard advertisements and perform public relations activities.
Perform individual or group entertainment routines at designated property or off-property locations.
Keep the entry area clean and organized, and maintain the host area and reservation system with necessary equipment, forms, and supplies.
Inform guests of restaurant specials, featured items, and personal favorites.
Coordinate guest service with food servers, bus persons, food runners, and other restaurant personnel; assist with table maintenance and cleaning when needed.
Ensure dining and serving areas are set up and maintained according to standards.
Accurately account for and collect payment for drink orders through the POS system in a timely manner.
Wear special event uniforms provided for holidays and other occasions designated by management.
Prepare for and fulfill event requests on and off property.
Maintain knowledge of table, seat, and station numbers; operating hours; table setup; and restaurant dress code.
Provide responsible alcohol service, apply relevant certification training, and follow applicable state, gaming, federal, and corporate liquor regulations, including rules regarding minors and intoxicated guests.
Follow Health Department food-handling, storage, temperature, and cleanliness regulations; use and maintain assigned areas and equipment safely and sanitarily.
Attend scheduled company and restaurant training programs and pass required tests.
Carry out duties with attention to detail, sanitation, and safety; complete opening, closing, and other side duties as assigned.
Collect and accurately report tips at the end of each assigned shift.
Handle difficult guests across business conditions and work harmoniously with coworkers.
Perform duties assigned by management in accordance with the Standard Operating Procedures manual and company and department standards.