Stadium Barback

Belterra Park Gaming•Cincinnati, OH

About The Position

Under general supervision, the Stadium Barback provides support for bar operations by maintaining cleanliness, organization, and adequate stock of products and supplies. The role assists with beverage preparation and service, supports bartenders and serving staff, and helps deliver responsive guest service while following company procedures and applicable health, gaming, and alcohol regulations. The position includes replenishing and organizing bar stock and garnishes, assisting guests with beverage selection, taking or delivering beverage orders, processing payments through the POS system, maintaining bar and lounge cleanliness, and completing opening, closing, and other assigned duties. The employee must provide responsible alcohol service, maintain a neat appearance, attend scheduled training, and perform duties safely and in accordance with standard operating procedures.

Requirements

Must be at least 21 years of age.
Must be able to obtain and maintain a valid gaming license.
Must be able to obtain and maintain responsible alcohol service certification.
Demonstrated ability to communicate effectively with internal and external guests.
Familiarity with and product knowledge of beverages, wines, and garnishes.
Ability to maintain a friendly and approachable demeanor and provide courteous guest service.
Ability to work harmoniously with coworkers and handle difficult guests in different business conditions.

Responsibilities

Provide friendly, courteous, and responsive service to guests and team members, anticipating and addressing their needs.
Learn the property’s outlets and barback functions, and answer general questions about the property.
Assist bartenders by preparing and replenishing fruit trays, stocking liquor, beer, and wine, providing change, and maintaining bar cleanliness.
Check customer identification to verify age requirements for alcohol purchases.
Take beverage orders from serving staff or patrons and assist guests with beverage and food selection using product knowledge.
Measure drinks using the Berg system or a jigger in accordance with company policy.
Serve wine, bottled or draft beer, non-alcoholic beverages, cocktails, and other drinks with proper garnishes.
Mix ingredients to prepare cocktails and other beverages.
Deliver beverage orders promptly to guests throughout the assigned section.
Participate in liquor glassware removal in compliance with Ohio Gaming Commission regulations.
Accurately process and collect payment for drink orders through the POS system.
Clean and stock glassware, utensils, and bar equipment; organize bottles, beer, fruit trays, and glassware.
Clean bars, work areas, and tables, and maintain lounge and bar areas by collecting used glassware, silverware, dishes, ashtrays, and debris.
Prepare par lists to requisition liquor and supplies.
Receive orders and deliver them to the appropriate venue or bar.
Provide responsible alcohol service, address guests’ excessive drinking, and apply training from the responsible alcohol certification course.
Slice and pit fruit for drink garnishes.
Follow Health Department food-handling, storage, and cleanliness requirements, as well as applicable state, gaming, federal, and corporate liquor regulations, including rules concerning service to minors and intoxicated guests.
Use and maintain assigned areas and equipment in a sanitary, safe, and effective manner.
Attend scheduled company and restaurant training programs and pass required tests.
Complete opening, closing, and other side duties as assigned by supervisors.
Maintain a well-groomed, neat, and clean appearance and work harmoniously with coworkers, including when dealing with difficult guests or challenging business conditions.
Follow the Standard Operating Procedures manual and perform other duties assigned by management.