Premium Audit Representative
About The Position
Markel is seeking a motivated, customer-focused Premium Audit Representative to join its Premium Audit team in Omaha, Nebraska. This entry-level role is suited to early-career professionals and recent graduates seeking to build a career in insurance. The representative connects Markel with policyholders, helps customers complete the premium audit process, and supports operational initiatives. Through customer interactions, training, and hands-on work, the successful candidate will develop insurance, business, and operational knowledge while contributing to a positive customer experience. The position provides a foundation for growth within Premium Audit and broader insurance operations. Team members gain experience in customer engagement, operational processes, compliance, problem solving, and business communication, and may advance to Premium Audit Specialist and Senior Premium Audit Specialist roles as their skills and experience grow. The position may also be eligible for the company's annual incentive plan. US work authorization is required; Markel does not provide visa sponsorship now or in the future.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to provide professional and responsive customer service.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to learn and apply new systems, processes, and insurance concepts.
- Proficiency with Microsoft Office applications and other business technology tools.
- US work authorization; visa sponsorship is not provided.
Nice To Haves
- Associate or bachelor's degree in business, finance, insurance, risk management, communications, or a related field.
- Previous experience in customer service, administrative support, insurance, banking, hospitality, retail, or another customer-focused environment.
- Experience working with multiple systems and technology platforms.
- Demonstrated ability to solve problems and communicate effectively with a variety of audiences.
Responsibilities
- Serve as a primary contact for policyholders with outstanding premium audits by phone, email, and chat.
- Build positive customer relationships by clearly and professionally explaining audit requirements, deadlines, and documentation needs.
- Follow up proactively with policyholders and agents to support timely completion of premium audits.
- Review submitted documentation for completeness and communicate requests for additional information when appropriate.
- Assist Customer Service Representatives and internal business partners with routine questions about audit requirements and supporting documentation.
- Approve audit deadline extensions in accordance with established department guidelines.
- Accurately document customer interactions and audit activity in company systems.
- Respond to policyholder and agent inquiries through multiple communication channels while maintaining high service standards.
- Support operational initiatives and perform introductory-level audit processing and other basic operational tasks as assigned.
- Develop working knowledge of commercial insurance, premium audit processes, and industry practices through training and coaching.
- Contribute to a collaborative team focused on customer experience, operational excellence, and continuous improvement.
Benefits
- Health insurance plan options
- Dental insurance plan options
- Vision insurance plan options
- Optional life insurance
- Disability insurance
- AD&D insurance
- 401(k) with employer match contributions
- Employee Stock Purchase Plan
- PTO
- Corporate holidays and floating holidays
- Parental leave
- Possible participation in the annual incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
