Premium Audit Clerk (Hybrid)

Utica National Insurance Group•New Hartford, NY

13d•Hybrid

About The Position

The Premium Audit Clerk is responsible for front-line written and verbal communication within the department, including communication with external customers and business partners. The role supports premium audit department operations by handling communications, maintaining accurate system records, managing supplies and payment requests, providing audit records, and responding to customer service calls. This is a full-time, hourly, non-exempt position that is not overtime eligible. The position is hybrid.

Requirements

High school diploma or equivalent.
Customer service experience in insurance or a related field is preferred.

Nice To Haves

Insurance coursework is preferable.
Customer service experience in insurance or a related field.

Responsibilities

Sort and distribute mail and email communications in a timely manner.
Create and update the premium audit system with notes, ensuring information is accurate and valid.
Monitor and order departmental supplies.
Understand the department’s workflow and authority.
Input vendor invoices and other payment requests.
Gather and provide audit records to third parties and management as requested.
Handle customer service phone calls in accordance with guidelines.

Benefits

Competitive pay and comprehensive benefits for full-time employees.
Medical and prescription drug benefits.
Dental benefit.
Vision benefit.
Life insurance and disability benefits.
401(k) Profit Sharing and Investment Plan, including an annual company financial contribution and discretionary profit-sharing contribution based on annual company financial results.
Health Savings Account (HSA).
Flexible Spending Accounts.
Tuition assistance, training, and professional designations.
Company-paid family leave.
Adoption/surrogacy assistance benefit.
Voluntary group accident insurance, hospital indemnity, critical illness, legal, identity theft protection, and pet insurance.
Student loan refinancing services.
Care.com membership with backup care and senior solutions.
Business travel accident insurance.
Matching Gifts program.
Paid Volunteer Day.
Employee Referral Award Program.
Wellness programs.
Personal Insurance Discount.
Career advancement and challenging work opportunities.