Premium Service Representative | TB Rays

Legends Global•Tampa, FL

12d•Onsite

About The Position

The Premium Service Representative delivers a superior level of service to premium seating clients leading up to and through the completion of the project. The role calls for a professional, customer-service-oriented, well-organized, and positive individual. The position supports Legends Global’s work with the Tampa Bay Rays’ planned state-of-the-art ballpark at Hillsborough College in Tampa’s Westshore district, which is targeting a 2029 opening and will include 11,500 premium seats. The representative serves as the primary contact for assigned premium seating accounts and manages their full lifecycle, including onboarding, client communications, contracts, invoicing, and payment collection. The role supports the premium sales team, helps clients use online ticketing and payment accounts, maintains account records in CRM and ticketing systems, hosts clients at events, and assists with Experience Center operations. Regular on-site presence and flexible hours—including nights, weekends, holidays, and event-based schedules—are required as business needs dictate.

Requirements

Bachelor’s degree.
Minimum of two to three years of experience in sports, sales, service, or hospitality.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Resourceful, innovative, and forward-thinking approach.
Excellent time-management and organizational skills.
Strong team-oriented work ethic and a positive, service-first attitude.
Excellent interpersonal, verbal, and written communication skills, with the ability to communicate effectively at all levels internally and externally.
Ability to work effectively in a team environment and support team members.
Previous working experience with CRM and ticketing systems, such as Salesforce, Archtics, or ProVenue.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to maintain regular on-site presence and work traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules, as business needs require.

Responsibilities

Serve as the main point of contact for assigned premium seating accounts, providing service and building long-term relationships.
Lead onboarding, communication, and hospitality efforts for a year-round premium client experience.
Manage premium accounts through contract preparation and execution, invoicing, and payment collection, with a focus on achieving 100% annual collections.
Track and report on collection efforts.
Collaborate on the creation and delivery of premium communications.
Help premium clients navigate online accounts for ticket management and payments.
Provide consistent monthly client touchpoints in person or through email, phone, or written communication.
Maintain accurate account information, contracts, and client notes in CRM systems such as Salesforce.
Support premium sales during the sales process by joining meetings when needed, processing payments, and creating accounts in ProVenue.
Respond promptly and professionally to service-related inquiries from clients and prospects, using discretion.
Contribute to planning and executing special events, supporting existing client satisfaction and sales initiatives such as VIP receptions, deposit conversions, gamedays, and out-of-market trips.
Host premium seating clients at planned events.
Assist with day-to-day Experience Center operations.
Identify opportunities to improve the client journey and generate additional revenue.
Provide support for inbound service-related calls from premium accounts.
Perform other duties as assigned.