Premium Service Account Executive

Minnesota Wild•Saint Paul, MN

About The Position

The Premium Service Account Executive, Fan Relations role is responsible for driving revenue growth through the retention and renewal of existing Premium Seat Holders while generating new business through prospecting, relationship development, and sales initiatives. The role delivers exceptional customer service by building and maintaining strong client relationships, developing engagement strategies, and ensuring a world-class experience for premium clients. It also supports the planning and execution of premium seating events, game day operations, and other strategic initiatives that enhance the customer experience and contribute to organizational success. The position leads premium seating sales, retention, and revenue growth; develops new business opportunities; and meets or exceeds quarterly and annual sales and retention goals. The Account Executive creates and executes an annual Premium Seating business service plan, administers the Right of First Refusal program and other client communications, and maintains Premium Seating website content. The role also executes premium seating events and supports Fan Central and other game-day operations. The position requires a flexible schedule that may include traditional business hours, evenings, weekends, and holidays for games, special events, and client engagements. Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, and grasping, including lifting up to 50 pounds. Benefits include medical, dental, and vision coverage, retirement, and a robust PTO policy.

Requirements

Bachelor's degree or equivalent experience.
At least three years of experience in the sports and entertainment industry or a related field, with a background in relationship-based sales, corporate sales, or business-to-business sales.
Experience in business-to-business sales, including prospecting, cold calling, lead generation, and developing new business relationships.
Ability to build and maintain a consistent pipeline of qualified prospects through prospecting, relationship development, and sales strategies.
Excellent interpersonal and customer relationship skills, with the ability to communicate and interact effectively with clients and internal stakeholders.
Strong written and verbal communication skills and exceptional attention to detail.
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent time-management and organizational skills, including the ability to prioritize responsibilities, manage multiple projects, and meet deadlines.
Positive, energetic, and self-motivated, with a strong desire to succeed and contribute to a fun, professional, team-oriented environment.
Ability to work independently and collaboratively while maintaining a results-driven mindset and strong accountability.
Ability to work nights, weekends, and holidays as needed for games and events.
Ability to meet the physical requirements of the role, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, and grasping, and lifting up to 50 pounds.

Responsibilities

Lead premium seating sales, retention, and revenue generation, taking responsibility for revenue associated with renewals while driving new business and maximizing revenue growth.
Prospect, qualify, and develop new leads and referrals for premium seating sales.
Use networking events, Grand Casino Arena, in-arena meetings, and outside appointments to develop relationships, generate leads, and close new business.
Meet or exceed premium seating sales and retention goals established within quarterly and annual budget objectives.
Develop and execute an annual Premium Seating business service plan focused on retention, relationship development, new business acquisition, and revenue growth.
Execute the Right of First Refusal program and other premium seating correspondence, ensuring timely and effective communication with Premium Seat Holders.
Deliver exceptional customer service to internal and external clients and foster long-term customer relationships.
Communicate daily with Premium Seat Holders by phone, email, and in-person meetings to maintain relationships, address needs, and identify opportunities for continued business.
Attend and participate in season ticket holder events to service and retain existing clients and cultivate new business opportunities.
Collaborate with internal departments and external clients on premium seating sales, service initiatives, and organizational objectives.
Manage and maintain Premium Seating website content to keep information accurate, relevant, and engaging for clients and prospective customers.
Execute premium seating special events in alignment with the annual strategic plan.
Oversee and support the Fan Central station, provide client service, and assist with game-day operational responsibilities.
Participate in and execute pre-game activities and client engagement initiatives, including season ticket member events, skating parties, open houses, and other special events.
Work a flexible schedule, including traditional business hours, evenings, weekends, and holidays, as required for games, events, and client engagements.
Perform other duties as assigned.