Pre-Svc Scheduler I

Advocate Health • Oak Brook, IL

19h • $22 - $33

About The Position

The Pre-Svc Scheduler I uses a computerized central scheduling system to schedule outpatient exams accurately and courteously. The role includes obtaining and entering patient registration information and orders, providing exam preparation and arrival instructions, and ensuring scheduling requirements such as test sequencing, insurance requirements, and pre-authorizations are addressed. The scheduler also communicates financial obligations and handles financial transactions.

The position requires maintaining confidentiality and complying with HIPAA and other policies. The employee participates in staff meetings, mandatory training, skill competencies, continuing education, and group problem-solving projects. The role is full-time, 40 hours per week, with a regular Monday–Friday schedule of 9:30 a.m.–6:00 p.m. CST and every-other-Saturday rotation from 7:30 a.m.–4:00 p.m. CST. Training is Monday–Friday, 7:55 a.m.–4:25 p.m. CST, for 12–14 weeks.

Requirements

• High school graduate.
• Typically requires one year of experience in health care, the insurance industry, a call center, or a customer service setting.
• Ability to problem-solve in a high-profile, high-stress area.
• Ability to work independently, set and meet deadlines, and prioritize work.
• Ability to identify and understand issues and problems.
• Ability to examine data and draw logical conclusions based on available information.
• General computer knowledge.
• Must be able to comply with remote work standards.
• Must be able to sit for the majority of the workday.
• May include intermittent light travel.
• Must operate the equipment necessary to perform the job.

Responsibilities

• Use the computerized central scheduling system accurately to provide timely, courteous, and proficient scheduling.
• Use tools and resources to prevent scheduling conflicts and ensure proper sequencing when multiple tests are ordered.
• Enter required patient registration information accurately, including demographic, insurance, and contact information, and register patients within policy time frames.
• Complete the Medicare Questionnaire for all Medicare patients.
• Maintain knowledge of Medicare, Medicaid, third-party payer requirements, insurance plans requiring pre-authorization or referral, and currently accepted insurance plans.
• Provide patients and customers with accurate exam preparation and arrival instructions.
• Obtain and transcribe orders accurately for scheduled outpatient exams.
• Participate in staff meetings and continuing education to support effective communication and maintain skill competency.
• Attend all mandatory in-services and complete required safety in-services and skill competencies.
• Seek education about department procedures relevant to scheduling needs.
• Participate in group projects to problem-solve department issues.
• Answer or appropriately refer questions from patients, visitors, and employees about Advocate Aurora Health department operations.
• Maintain the confidentiality of patient records in accordance with HIPAA and compliance policies.
• Inform customers about insurance requirements and pre-payment financial obligations, and handle financial transactions.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift or on-call pay, based on the teammate's role.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED