POINT OF SVC SCHEDULER

UT Southwestern Medical Center•Dallas, TX

2d•Onsite

About The Position

Works under minimal supervision to complete daily diagnostic and/or point-of-service scheduling functions, including outpatient laboratory, imaging, interventional, and/or electrophysiology procedures. Provides patient scheduling using intricate department or clinic protocols and supports UT Southwestern operations and initiatives. The role involves communicating with patients, coordinating with clinical and administrative teams, maintaining scheduling workqueues and service standards, and supporting accurate and timely appointment scheduling.

Requirements

High school diploma or GED equivalent.
Two years of experience in a medical office environment.
Exposure to and working knowledge of physician billing, medical collections, coding, surgery scheduling, and/or patient access.
Basic PC and software application skills; may require Radiology Information System or scheduling application skills.
Ability to provide excellent customer service.
Effective communication skills.
Understanding of medical terminology.

Nice To Haves

Two years of college.
One year of healthcare scheduling and/or surgery scheduling experience, including oncology or chemotherapy treatment depending on point of service.

Responsibilities

Schedules patients in accordance with established protocols, collects required patient information, and communicates preparation instructions accurately.
Communicates appointment times directly to patients.
May complete patient pre-registration, insurance verification, and out-of-pocket estimates, and explain costs and UT Southwestern’s pre-payment policy.
Works with management, radiologists, technicians, and nurses to ensure efficient and accurate scheduling of department resources.
Provides timely information to ordering physician offices about scheduling conflicts, rescheduled appointments, and no-shows.
Reconciles patient appointments with orders and notifies nurses or physicians of discrepancies in patient care.
Manages Schedule Order workqueues according to daily assignments and maintains service standards for contacting patients.
Answers incoming calls professionally and promptly, monitoring call volume, patient hold times, and agent availability.
Coordinates with other departmental schedulers when multiple appointments or procedures need to be arranged.
Maintains quality, productivity, and time-and-attendance standards.
Participates as needed in scheduling application upgrades and transitions.
May research third-party carrier payment denials for precertified procedures.
Performs other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
Preventive healthcare coverage at 100% with no copay.
Paid time off, available day one.
Retirement programs through the Teacher Retirement System of Texas (TRS).
Paid parental leave benefit.
Wellness programs.
Tuition reimbursement.
Public Service Loan Forgiveness (PSLF) qualified employer.
On-site childcare.
Paid holidays.
Merit increases.