Point of Contact

Chesapeake Urology•Gaithersburg, MD

7d•$20 - $24

About The Position

The Point of Contact (POC) supports the office and physicians independently and with minimal supervision, performing additional duties as requested or required under the general and direct supervision of the site manager. The role helps create a positive, professional first impression and communicates a caring attitude to patients. The POC processes and triages incoming patient messages, documents them in the electronic medical record (EMR), contacts patients at physicians’ direction, and updates patient charts. The role also assesses patient questions and symptoms, explains procedures and provides educational materials, schedules appointments and procedures, communicates with physicians about specialty-specific preferences, and assists with medication prescriptions, test orders, medical record requests, and appeals. The position requires flexibility to travel between multiple sites within a geographic region.

Requirements

High school diploma or GED.
At least two years of front-office experience; medical-setting experience is preferred.
Outstanding customer-service skills.
Proficient knowledge of medical terminology, ICD-10, and CPT-4 codes.
Excellent typing, verbal and written communication, and interpersonal skills.
Proficiency with computer software and databases.
Strong analytical and organizational skills and attention to detail.
Flexibility, problem-solving ability, and a team-oriented attitude.
Ability to type at least 40 words per minute.
Ability, flexibility, and willingness to travel between multiple sites within a geographic region.

Nice To Haves

Prior Medical Assistant experience.
Prior patient assistance center experience.
Front-office experience in a medical setting.

Responsibilities

Create a positive and professional first impression and demonstrate a caring attitude toward patients.
Process and triage incoming messages from the PAC via Keona Health, responding appropriately according to policy.
Document messages in the EMR and route them to physicians for appropriate disposition.
Contact patients at physicians’ direction to provide results, arrange treatment, or discuss status.
Scan and index pertinent information into patient charts.
Review patient information for completeness and accuracy and enter required demographic and clinical information into Practice Management and EHR systems.
Assess patient questions and conditions and ask relevant questions about symptoms or situations.
Explain procedures and distribute educational materials related to treatment or diagnosis.
Identify common post-procedure issues and common medication side effects.
Schedule office appointments, local procedures and injections, and external laboratory and radiology services.
Communicate regularly with physicians to determine specialty-specific preferences and requirements.
E-prescribe medications according to physician preference and order tests.
Complete patient FMLA paperwork and related medical-record requests.
Assist with appeals on behalf of physicians.
Travel between multiple sites within a geographic region as needed.