Point of Contact

OneOncology•Phoenix, AZ

About The Position

The Point of Contact (POC) supports the office and physicians independently and with minimal supervision, performing additional duties as requested or required under the general and direct supervision of the site manager. The role creates a positive, professional first impression and demonstrates a caring attitude toward patients. It processes and triages patient messages, documents them in the electronic medical record (EMR), communicates with patients at physicians’ direction, and supports scheduling, treatment coordination, records management, and other clinical-office functions. The position requires travel between multiple sites within a geographic region. Physical demands include sitting 4–7 hours per day, standing 1–3 hours per day, intermittent walking, stooping, bending, speaking, and listening, frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds, and using the telephone for 70% of the workday. This is a full-time position. Candidates are subject to a pre-employment background check.

Requirements

High school diploma or GED.
At least two years of front-office experience, preferably in a medical setting.
Outstanding customer service skills.
Proficient knowledge of medical terminology, ICD-10, and CPT-4 codes.
Excellent typing, verbal and written communication, and interpersonal skills.
Proficient computer software and database skills.
Strong analytical and organizational skills with attention to detail.
Flexibility, problem-solving ability, and a team-oriented attitude.
Ability to type at least 40 words per minute.
Ability, flexibility, and willingness to travel between multiple sites within a geographic region.

Nice To Haves

Prior Medical Assistant experience.
Prior patient assistance center experience.

Responsibilities

Create a positive and professional first impression of the practice and demonstrate a caring attitude toward patients.
Process and triage approximately 40–50 incoming messages per day from the PAC via Keona Health, responding to patients appropriately and in accordance with policy.
Document messages accurately in the EMR and route them to physicians for appropriate disposition.
Contact patients at physicians’ direction to provide results, arrange treatment, or discuss status.
Scan and index pertinent information into patient charts.
Review patient information for completeness and accuracy and enter required demographic and clinical information into Practice Management and EHR systems.
Assess patient questions and conditions, asking relevant questions about symptoms or situations.
Explain procedures and provide educational materials related to treatment or diagnosis.
Identify common post-procedure issues and common medication side effects.
Schedule office appointments, local procedures and injections, and external laboratory and radiology services.
Communicate regularly with physicians to determine preferences and specialty-specific details.
E-prescribe medications according to physician preference and order tests.
Complete patient FMLA paperwork and related medical-record requests.
Assist physicians with appeals.
Travel between multiple sites within a geographic region as needed.