Loan Servicing Single Point of Contact Specialist

Regions Bank•Hattiesburg, MS

2d•Onsite

About The Position

At Regions, the Loan Servicing Single Point of Contact Specialist works with customers going through foreclosure and serves as the borrower’s sole point of contact until their financial hardship is resolved. The role helps customers navigate the loss mitigation servicing process, resolve mortgage delinquency, and complete appropriate workout solutions. The position is intended to be onsite, with regular work hours that include full days in the office four or more days a week. Work schedules are set by the manager and may vary according to business needs. The role is incentive eligible and eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. It may be filled at a higher level depending on the candidate’s qualifications and relevant experience. The position is full-time, 40 hours per week, at the Hattiesburg Mortgage Ops location in Hattiesburg, Mississippi. Training is Monday through Friday, 7:30 AM to 4:30 PM, for the first six months. After training, shifts are scheduled Monday through Friday between 8:00 AM and 6:00 PM, with one late shift per week from 11:00 AM to 8:00 PM and a rotating Saturday shift from 8:00 AM to 12:00 PM. The late and Saturday shifts are remote. Compensation range target lists a minimum of $39,150 and a median of $47,286; the role is also eligible for a formulaic incentive plan based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Two years of related experience.
Pass any assessment associated with the position.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Ability to work in a fast-paced environment.
Attention to detail.
Proficiency in Microsoft Excel and Word.
Strong customer service skills.
Strong organizational skills.

Responsibilities

Serve as a direct point of contact for delinquent or imminent-default borrowers and assist them through the loss mitigation servicing process.
Assess, resolve, and execute appropriate workout solutions.
Work with customers to resolve mortgage account delinquency while minimizing company interest losses.
Implement repayment plans as necessary and collect delinquent payments.
Ensure files and paperwork are properly and accurately completed.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.
Contact outside parties as needed to collect or clarify documentation.
Provide guidance to less experienced associates as needed.