Loan Default Single Point of Contact

ORNL Federal Credit Union • Knoxville, TN

21h • Hybrid

About The Position

The Loan Default Single Point of Contact coordinates Loss Mitigation and Default activities, including Foreclosure and Bankruptcy. The role reviews workout options for defaulting members, including payment deferrals, modifications, and liquidation options, and coordinates Foreclosure and Bankruptcy processes with attorneys and other departments. It ensures actions are documented and recorded properly and that Loss Mitigation timelines are maintained. This hybrid role requires an onsite presence 2–3 days per week in Knoxville, Tennessee.

The position maintains an assigned portfolio of loans in default or loss mitigation workout status, including Bankruptcy and Foreclosure, ensuring timely processing and compliance with client, state, and federal requirements. It communicates with borrowers about application status and workout terms, prepares documents for attorney review, handles client reporting and special projects, and orders and reviews accounts requiring a Broker Price Opinion.

Requirements

• At least 3 years of mortgage and/or financial services experience.
• Associate degree in Business Administration, Finance, or Accounting, or an equivalent combination of education and related experience.
• Maintain licensing with the Nationwide Mortgage Licensing System (NMLS).
• Working knowledge of Default and Loss Mitigation law and terminology.
• Professional communication skills and ability to interact with interoffice personnel, managers, attorneys, clients, and outside vendors.
• Proficiency with MS Outlook, MS Excel, and MS Word.
• Strong organization and time-management skills, including the ability to prioritize and allocate workload efficiently.
• Strong verbal and written communication skills and attention to detail.
• Ability to multitask and meet critical deadlines while maintaining accuracy and quality.
• Strong work and business ethics; self-motivated, able to work independently, and able to work as a team player.
• Effective problem-solving skills.
• Working knowledge of client systems, including Black Knight/LPS.

Responsibilities

• Maintain an assigned portfolio of default and loss mitigation loans, including loans in Bankruptcy or Foreclosure, and ensure timely processing and compliance with client, state, and federal requirements.
• Document file progress and status in the case management system; identify delays, communicate what is needed to proceed, and enter and verify accurate data.
• Handle incoming and outgoing calls with borrowers in default, explain loss mitigation application status and workout terms, and back up mortgage servicing coordinators during heavy call volume.
• Draft documents for attorney review, including debt affidavits, payoffs, and reinstatement quotes.
• Complete client-required special projects and reporting, and calendar follow-up requests for outstanding items.
• Order and review accounts that require a Broker Price Opinion (BPO) submission.
• Maintain understanding of current and future updates related to Private and GSE guidelines.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree