POINT OF SERVICE
About The Position
As a Point of Service Coordinator, you will provide immediate assistance and administrative support to patients, helping ensure smooth entry into healthcare services. You will greet and assist patients with coverage questions and office protocols; verify and update demographics and insurance information; register new patients; and accurately handle receivables and daily deposits. The role requires strong customer service, careful data and financial accuracy, insurance knowledge, and proficiency with scheduling systems. The coordinator performs business, general office, and scheduling duties for designated departments. Working with a minimum of supervision and using approved policies, procedures, and scheduling templates, the role supports patients, providers, nursing staff, and management. The coordinator maintains office flow by checking in scheduled patients, assisting walk-in patients, informing nursing staff of patient needs, and overseeing waiting-area activities. Communication skills must meet the needs of patients of all ages served.
Requirements
- High school graduate in General Studies, upon hire, or a General Studies GED, upon hire.
- Strong customer service skills, meticulous data and financial accuracy, insurance knowledge, and proficiency with scheduling systems.
Nice To Haves
- At least one year of recent experience in a medical office practice, including business and scheduling functions; 1–3 years preferred.
Responsibilities
- Perform business, general office, and scheduling duties for designated departments.
- Work with a minimum of supervision using approved policies, procedures, and scheduling templates.
- Verify and collect patient and insurance data.
- Greet and assist patients with coverage questions and office protocols.
- Verify and update patient demographics and insurance information.
- Register new patients.
- Handle receivables and daily deposits accurately.
- Work with patients, providers, nursing staff, and management.
- Demonstrate communication skills appropriate to the needs of patients of all ages served.
- Maintain office flow by checking in scheduled patients and assisting walk-in patients.
- Inform nursing staff of patient needs and oversee waiting-area activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
