Pre Service Scheduler I

Advocate Health • Green Bay, WI

20h • $22 - $33 • Remote

About The Position

The Pre Service Scheduler I provides timely, courteous, and proficient scheduling for customers using a computerized central scheduling system. The role supports outpatient exam scheduling, patient registration, order handling, and communication of preparation, arrival, insurance, and financial information. This position is fully remote and is open to Advocate Aurora Health candidates who live in the states listed in the job posting.

The regular schedule is 9:30 a.m.–6:00 p.m. CST, Monday through Friday, with every other Saturday. Training lasts 12 to 14 weeks and follows a schedule of 8:00 a.m.–4:30 p.m. CST, Monday through Friday. The position is full-time at 40 hours per week.

Requirements

• High school graduate.
• Typically requires one year of experience in health care, the insurance industry, a call center, or a customer service setting.
• Ability to problem-solve in a high-profile, high-stress area while working independently, setting and meeting deadlines, and prioritizing work.
• Ability to identify and understand issues and problems, examine data, and draw logical conclusions from available information.
• General computer knowledge.
• Ability to comply with remote work standards.
• Ability to sit for the majority of the workday.
• May involve intermittent light travel.
• Operate all equipment necessary to perform the job.

Responsibilities

• Use the computerized central scheduling system accurately to schedule customers in a timely, courteous, and proficient manner.
• Use tools and resources to prevent scheduling conflicts and ensure proper sequencing when multiple tests are ordered.
• Enter required patient registration information accurately, including demographic, insurance, and contact data, and register patients within policy time frames.
• Complete the Medicare Questionnaire for all Medicare patients.
• Maintain knowledge of Medicare, Medicaid, and third-party payer requirements, guidelines, and policies, including plans requiring pre-authorization or referral and accepted insurance plans.
• Provide patients and customers with accurate exam preparation and arrival instructions.
• Accurately obtain and transcribe orders for scheduled outpatient exams.
• Attend department staff meetings and continuing education activities to support communication and skill competency.
• Attend all mandatory in-services and complete required safety in-services and skill competencies.
• Seek education about department procedures related to scheduling needs.
• Participate in group projects to address and solve department issues.
• Understand Advocate Aurora Health department operations to answer or appropriately refer questions from patients, visitors, and employees.
• Protect patient record confidentiality by following HIPAA and compliance policies and guidelines.
• Inform customers about insurance requirements and pre-payment financial obligations, and handle financial transactions.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift or on-call pay, based on teammate circumstances.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED