Pre-Services Coordinator

The US Oncology Network•Hampton, VA

1d•Remote

About The Position

Virginia Oncology Associates is seeking a Pre-Services Coordinator to support all satellite locations. The role is remote, with the expectation that the employee will come into an office as necessary. The coordinator handles patient calls and appointment scheduling, provides appointment information, gathers and enters pre-visit information, verifies insurance eligibility and benefits, and ensures required pre-authorizations are completed. The role may also involve sending forms to patients and following up to obtain missing or outdated insurance information, medical records, and test results. This is a full-time position.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Ability to adjust to multiple demands and shifting priorities.
Willingness to come into an office location when necessary.
Minimum three years of medical receptionist experience with insurance forms and scheduling software is strongly preferred.

Nice To Haves

Associate degree in Finance or Business, or four years of revenue cycle experience.
Minimum three years of medical receptionist experience with insurance forms and scheduling software.

Responsibilities

Answer incoming calls and ask appropriate questions to assess patients’ needs.
Schedule new patient appointments with the appropriate provider.
Provide patients with appointment details, including time, location, directions, and instructions.
Maintain and update physician schedules to ensure patients are scheduled properly.
Obtain patient demographic, insurance, and other required pre-visit information.
Enter patient information into computer systems.
Verify insurance eligibility and benefit coverage or co-pays with payers, and verify that pre-authorizations are completed before patient visits.
Mail or email appropriate medical forms for patients to complete before their first visit, as needed.
Follow up proactively with patients regarding missing or outdated insurance information and copies of medical records and test results from other providers.
Perform other duties as requested or assigned.