Contact Center Care Coordinator - Pre Services Coordinator

The US Oncology Network•Henderson, NV

1d•Onsite

About The Position

Comprehensive Cancer Centers of Nevada (CCCN) is seeking a Contact Center Care Coordinator - Pre Services Coordinator in Henderson, Nevada. Under general supervision, this position schedules and pre-registers new patients for exams and procedures. The coordinator maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems while following established procedures and guidelines. The role supports the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. The coordinator assesses patients’ needs by phone, schedules appointments with appropriate providers, and communicates appointment details and pre-visit instructions. The role also collects and enters patient information, verifies insurance eligibility and benefits, checks that pre-authorizations are complete, and follows up on missing information and records. The position requires strict confidentiality and adherence to HIPAA guidelines and regulations. The role is based at an employee site during regularly scheduled business hours. The work environment is an oncology/hematology clinic and may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other clinic-related conditions. Work involves in-person interaction with coworkers, management, and/or clients, and may require minimal automobile travel to office sites.

Requirements

High school diploma or equivalent required.
At least three years of medical receptionist experience with insurance forms and scheduling software required.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
Must successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrated adaptability, including handling daily work challenges, adjusting to shifting demands and priorities, and showing flexibility.
Demonstrated work commitment, including setting high performance standards and working efficiently.
Commitment to quality and delivering quality products and/or services.
Must be present at the employee site during regularly scheduled business hours.
Must be able to sit or stand, talk or hear, handle and lift patients, and perform tasks requiring manual and finger dexterity and eye-hand coordination.
Must be able to stand and walk for extensive periods and occasionally lift and carry items weighing up to 40 pounds.
Corrected vision and hearing within the normal range are required.

Nice To Haves

Associate’s degree in Finance or Business, or four years of revenue cycle experience, preferred.
Knowledge of the practice’s personnel, daily routines, and scheduling is a plus.

Responsibilities

Answer incoming calls and ask appropriate questions to assess patients’ needs.
Schedule new patient appointments with the appropriate provider.
Provide patients with appointment details, including time, location, directions, and instructions.
Record call statistics in the New Patient Log.
Maintain and update physician schedules to ensure patients are scheduled properly.
Work with triage nurses to accommodate scheduling requests.
Obtain patient demographic, insurance, and other required pre-visit information.
Enter patient information into computer systems.
Verify insurance eligibility, benefit coverage, and co-pays with payers, and verify pre-authorizations are completed before patient visits.
Mail or email appropriate medical forms to patients for completion before their first visit, as needed.
Follow up proactively with patients regarding missing or outdated insurance information and copies of medical records and test results from other providers.
Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
Perform other duties as requested or assigned.
Complete required e-learning courses within 90 days of occupying the position.