Pre service Coordinator

Trinity Health•Lavonia, GA

3d•Onsite

About The Position

The Pre service Coordinator provides oversight and support for workflows and functions in accordance with their experience, education, and applicable standards. The coordinator takes on expanded responsibilities, including delegating work, contributing to policy and procedure development and improvement, and working with leadership to maintain efficient operations and quality daily work. The role may support team selection, orientation, and performance feedback, and helps ensure customer needs and operational goals are met. This is a full-time, onsite position requiring prior healthcare experience in a Patient Access setting and leadership experience. The coordinator must be willing to assist the Supervisor and work 12-hour shifts. The position works across Patient Access areas and activities, including registration, scheduling, financial clearance, and the emergency department. It supports patient flow, colleague orientation and education, and the development of procedures for patient information, wayfinding, office management, registration, financial screening, point-of-service collections, check-in, and patient placement.

Requirements

High school graduate or equivalent/GED.
At least three years of experience with competency in patient access, pre-service, and/or registration.
Ability to obtain national certification in HFMA CRCR and/or NAHAM CHAA within one year of hire.
Previous healthcare experience in a Patient Access setting.
Must be willing to assist the Supervisor and work 12-hour shifts.

Nice To Haves

Previous leadership experience.
Knowledge of federal or state government agencies and programs, including Medicare, Medicaid, VA, or Charity Care, or knowledge of patient management and healthcare accounts receivable within the revenue cycle.

Responsibilities

Coordinate operational, technical, and clerical support services that improve department coordination, preparation, and workflow.
Plan and organize workflows and prioritize customers’ needs.
May lead a small team and serve as a mentor.
Create and maintain procedural standards and records as appropriate for the role.
Develop and maintain team education programs, including new employee orientation.
Use multiple system applications for data collection and management.
Apply knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety.
Collaborate on performance improvement activities based on program efficiency and patient experience outcomes.
Identify opportunities, develop solutions, and lead the team through resolution.
Communicate goals, standards, program expectations, service performance, and how the work supports Trinity Health objectives.
Recognize, address, or escalate organizational, operational, and team conflicts.
Perform work in a caring, collaborative, safe, and regulatory-compliant manner; maintain a safe, functional, and organized workspace.
Use people, financial, equipment, supply, and material resources productively to meet commitments and quality standards.
Pursue role-based self-development and leadership growth, support team members’ professional growth, and seek assistance or guidance when needed.
Maintain working knowledge of applicable laws, regulations, the Trinity Health Integrity & Compliance Program, Code of Conduct, and relevant policies and guidelines.
Work cross-functionally to assist the manager or supervisor with operations and staffing across Patient Access areas, including registration, scheduling, financial clearance, and the emergency department.
Coordinate and prioritize patient flow to distribute work among Patient Registration Representatives and support customer service, patient safety, and patient throughput.
Assist in developing policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point-of-service collections, patient check-in, and patient placement.
Lead and coordinate onsite orientation for new colleagues, participate in ongoing colleague education, and make performance evaluation recommendations to management.