Pre-Service Liaison

Wake Radiology UNC Health Rex • Raleigh, NC

2d • Onsite

About The Position

Wake Radiology is seeking a detail-oriented Pre-Service Liaison to support front-end revenue cycle operations. The role ensures referrals, scheduling, insurance eligibility, physician orders, and prior authorizations are accurate and complete before services are rendered. This is not a remote position.

The Pre-Service Liaison works with patients, provider offices, insurance companies, and internal teams to resolve barriers to care, and documents activities in patient accounts and referral systems. The role also identifies recurring issues and escalates concerns to leadership while ensuring compliance with organizational policies, payer requirements, and regulatory standards.

Wake Radiology UNC REX Healthcare describes its culture as collaborative and supportive, with opportunities for employees to grow their skills while contributing to patient care.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in healthcare patient access, referrals, or revenue cycle.
• Experience with insurance verification, eligibility, prior authorizations, and referral management.
• Working knowledge of commercial, Medicare, and Medicaid insurance plans.
• Proficiency with electronic health records (EHR) and patient access systems.
• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Review and correct incomplete or closed referrals to ensure readiness for scheduling.
• Verify and update insurance information and eligibility before scheduled services.
• Obtain, update, and maintain prior authorizations, including following up with payers.
• Request missing, incomplete, or incorrect physician orders before scheduled appointments.
• Reschedule patients as needed because of authorization, eligibility, or documentation issues.
• Communicate with patients, provider offices, insurance companies, and internal teams to resolve barriers to care.
• Accurately document activities in patient accounts and referral systems, including automated outbound scheduling calls.
• Identify recurring issues and escalate concerns to leadership.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with profit-sharing
• Generous paid time off
• Paid holidays
• Life insurance
• Disability insurance
• Employee assistance program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED